Standard

Water firms ‘remain complacent’

Water companies have made ‘no significant improvement’ over the past year, according to the latest overview of the market by the Consumer Council for Water (CCWater). The group’s Water Matters survey for 2018 warns that companies remain too complacent, particularly when it comes to boosting perceptions of value for money and fairness. Despite its damning topline conclusion, the report shows 90 per cent of customers were satisfied with their water services last year

Close
Close

Request a call back