Water company invests £196 million to improve service for customers

Dŵr Cymru Welsh Water has invested record levels in its water and wastewater services, to improve the service it provides to customers, according to the company’s half-year results.

It invested £196 million between April and September 2017 and plans to invest a total of £400 million in the year to March 2018.

The company said it is now investing “more than ever before” with more than £1 million a day being invested across 400 different schemes.

This forms part of its £1.7 billion investment programme between 2015 and 2020. Welsh Water said it “continues to improve the resilience of its network and its service”, which remains a “key challenge”.

Its regulatory gearing – total group net debt as a percentage of regulatory capital value – has fallen to 55 per cent, down from 57 per cent in March 2016 and 93 per cent in 2001.

Meanwhile the company reported an underlying loss of £15.1 million, compared to £1.1 million profit in 2016, citing “higher depreciation charges and financing costs” as the reason.

It said these results demonstrate that “delivering excellent customer service” remains a key focus.

Welsh Water is now helping to fund a range of social tariffs which lower bills for more than 90,000 customers who “genuinely struggle” to pay their water bills. The company said it is on track to help more than 100,000 customers by 2020.

It is working with over 100 organisations to promote the scheme and is spending nearly £6 million to help fund support.

Chris Jones, chief executive at Welsh Water, said: “Our driving force is doing all we can to earn the trust of our customers every day. We are pleased that we are able to invest and to do more for our customers than ever before.

“It is important that we look to the future and plan ahead to ensure that can continue to deliver a truly resilient and sustainable service in an ever-changing world. This is why we have developed our long-term vision, Welsh Water 2050.”

Welsh Water is the UK’s only not for profit water and wastewater company. It provides services to more than three million customers in Wales, Herefordshire and Deeside.

Examples of investment

  • Bodelwyddan – £7 million to improve the water cleaning processes at Glascoed Water treatment works which serves customers in the Bodelwyddan, Kinmel Bay and surrounding areas in north Wales
  • Tynywaun – £9 million in a project to improve the water treatment works which provides safe clean drinking water to around 10,000 customers in the Rhondda Fach Valley
  • Hook & Johnston – £8.5 million in a brand new wastewater treatment works and pumping station which will help further protect the environment, reduce flooding and improve river water quality in South Pembrokeshire
  • Borth main sewer – £1.4 million to replace 1.3km of the sewer network in Borth, mid Wales, which in turn will deliver a boost to the local environment
  • Hereford – More than £8 million to replace 7.5km of trunk main which will protect and improve drinking water supplies for around 13,000 customers.

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