Webinars

Webinar: Transforming CX in utilities – personalisation at speed 

Utilities suppliers are in uncharted territory with new disruptive competitors, ever-increasing customer expectations, an ageing population, disruptive technology, and the drive towards sustainability, all putting pressure on the sector. This webinar explores how utilities can use artificial intelligence (AI) to drive personalisation.

22/04/2021 at 11:00am

Webinars

Does diversity drive productivity?

A webinar exploring how the pandemic has forced most companies across sectors to adopt different ways of working in order to maintain their services and operations.

On demand

Webinars

Countdown to COP webinar: The Just Transition

Is it practical to protect every consumer in the energy transition? Should more policy costs be loaded onto gas bills? These, and other questions around a just transition, will be discussed by our expert panel, featuring senior figures from Bulb, UKPN and the former director of clean growth at BEIS. Register to watch for free.

On demand

Webinars

Equipping field workers for customer service

A webinar to explore the building blocks required for smart, customer-centric field operations in the UK utilities industry, including discussion of ideal operating models, necessary skill sets and the role of digital transformation.

On demand

Webinars

Boosting social and economic mobility: utilities’ obligations and opportunities

A webinar to explore how the social and economic impacts of the pandemic are influencing responsible business actions and strategies in the utilities sector and beyond.

On demand

Webinars

#AskUsAnything: Countdown to COP26

With exactly a year to go until the COP26 climate change conference in Glasgow, the pressure is on for the UK to position itself as a global leader in decarbonisation. But how – and what role will utilities have to play? Regina Finn, Laura Sandys and Lawrence Slade will be among the experts discussing this topic.

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Webinars

Delivering empathy over digital channels

A webinar to explore the role of digital channels in delivering sensitive and empathetic service to customers, especially in a context of increasing consumer vulnerability and hardship

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Webinars

Eradicating SF6 – an essential step towards net zero emissions

A webinar to explore the role of SF6 removal in creating an environmentally sustainable energy system and networks industry.

On demand

Webinars

#AskUsAnything: Net zero – how local and how fast?

Join the chief executive of UK Power Networks, Basil Scarsella, and former Ofgem boss, Dermot Nolan, to discuss how the energy sector can respond to local decarbonisation targets.

On demand

Webinars

Asset investment planning at Northern Gas Networks: Ramping up for RIIO-2 delivery

A webinar bringing insights into the ways in which asset investment planning technology supported the creation of Northern Gas Networks' industry leading business plan for RIIO-2 and how it will continue to support business plan delivery.

On demand

Webinars

Optimising flexibility and productivity – the challenge for operations leaders post-Covid

A webinar to explore the challenges for utilities operations leaders in supporting increased levels of flexible working while also maximising productivity in the post-Covid environment. The event will feature lessons from the insurance sector as well as insights from utilities experts.

On demand

Webinars

#AskUsAnything: Innovation – is Covid an obstacle or opportunity?

In our latest #AskUsAnything show a panel of innovation experts will discuss the obstacles to change for the utilities sector and whether the pandemic has reinforced or challenged a risk averse culture across the industry. Senior figures from Cadent, Northumbrian Water and UKPN will be taking part.

On demand

Webinars

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