Webinars

Diversity: What’s stopping us?

Across the utilities sector, there is a universal commitment to improve diversity and inclusion. But what progress has actually been made and do the pledges to build a more representative workforce really go beyond warm words? This webinar will ask the blunt but necessary question, what is stopping us from making the utilities sector more diverse and inclusive?

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Webinars

Returning to the field: The role of face-to-face engagement in an uncertain world

Field sales in Great Britain’s energy market were largely suspended a decade ago following mis-selling scandals but does it still have a valuable role to play? This webinar will explore how retailers can deploy a more positive and progressive approach to face-to-face engagement that acts as a catalyst for growth in an uncertain world.

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Webinars

Ensuring communications are fit for future networks

The move towards a smarter and more flexible energy system will be underpinned at every level by a robust communications network. However, current telecommunications infrastructure is currently simply not fit to handle the changing needs of an energy transition. This webinar will explore the urgent need to ensure operational communications are fit for future networks.

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Webinars

The RIIO2 capital delivery challenge: case studies from Cadent, UKPN & National Grid

A webinar bringing together UKPN’s Suleman Alli, Cadent’s David Moon and National Grid’s Katie Tattersall to explore the ways in which project management and capital delivery teams are responding to huge increases in the scale and speed at which new infrastructure will need to be delivered in the RIIO2 period, all while driving down cost.

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Webinars

Customer satisfaction at scale – learning from data-driven Uber

A webinar featuring insights into Uber’s data-driven strategy for creating and sustaining customer satisfaction at enormous scale, followed by panel discussion with utilities representatives.

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Webinars

Heated debate: Is consumer engagement fit for the net-zero journey?

Join senior figures at Octopus, Ovo and South West Water for this webinar discussing ways of encouraging behaviour change among consumers to empower them to play their role in the fight against climate change.

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Webinars

Driving down energy and chemical use in nitrogen and phosphorus removal

A webinar to explore how technological innovation is helping water companies deliver their 2030 net zero commitment and excel in wider environmental stewardship by minimisng the energy and chemical use associated with key aspects of wastewater treatment.

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Webinars

Innovating for environmental outperformance         

Case study insights into Anglian Water’s digitalisation of capital carbon tracking will be followed by panel discussion of the need to add digital rigour into organisational responses to climate change.

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Webinars

Drinking Water Quality: Innovation in Chlorate Reduction

A webinar to explore the ways in which new on-site electrochlorination solutions can help water companies confidently meet new water quality regulations.

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Webinars

Data-driven customer engagement: strategies from two energy giants

With case study insights from US and UK energy retail behemoths NRG and British Gas, this webinar shed light on strategies to leverage data to sustain and grow customer engagement.

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Webinars

Hitting back at rising consumer debt: the role of open banking

Utility Week's webinar explored the industry's experience of using open banking technology as a tool to combat rising consumer debt challenges.

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Webinars

Balancing performance, comfort and cost: Scottish Power’s PPE selection strategy

A webinar to explore Scottish Power’s experience of using employee consultation, supplier collaboration and carefully supported field trials to make well rounded decisions about changes to critical PPE.

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Webinars

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