Water

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Affinity Water has said it will share a “pioneering” AI-driven system that predicts water consumption with the wider sector. The company says the technology can be used to monitor the impacts of weather events and unforeseen circumstances such as coronavirus on consumption in real time.
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Lanes Group and Unblocktober are calling for manufacturers to be clearer about the damage wet wipes can cause with evocative packaging inspired by cigarette boxes to feature on non-flushable wipes
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Latest in Water

Water cannot be excluded from energy and planning discussions if the UK is to meet its commitments to net zero, according to a new paper from the Westminster Sustainable Business Forum that recommends ambitious targets for consumption and calls for mandatory sustainable drainage and water labelling.
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In our latest review of sector coverage across the national newspapers, Ofwat lashes out at the CMA's generous interim determinations as lacking 'explanation, reasoning or analysis'; three water companies are scrutinised for their offshore accounts; and a report from the London School of Economics states 80,000 jobs could be created in the green recovery.
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There’s no “new normal” yet for customer behaviours or engagement trends following lockdown-induced transformations on both fronts. The limbo is keeping customer experience leaders in the utilities sector on their toes, Jane Gray reports.
Analysis
CCW has reviewed how water companies interacted with billpayers when writing their PR19 business plans and made recommendations for best practice looking ahead to PR24 including a call for comparable nationwide data
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Citizens Advice is pushing for the creation of an ‘essential services taskforce’ to simplify and improve the support received by vulnerable customers. In its ‘Getting support to those who need it’ report the consumer charity outlines a number of challenges faced by vulnerable customers, namely the complicated process of supplying multiple service providers with their relevant data.
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Chalk streams health will be improved following promises by Affinity, Anglian, Southern and Thames Water to reduce abstraction and pollution to restore flows and health of these ecologically critical waterways
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The water sector this week collectively launched its 2050 Innovation Strategy - the starting point for reimagining and futureproofing the industry. Utility Week spoke to some of the architects of the strategy to hear how it came together, how coronavirus accelerated the work and what the next steps will be.
Analysis
United Utilities has beefed up its arsenal of leakage detection technology with 24,000 narrowband internet of things devices to locate leaks in real time as part of the company's £30 million plan to cut leakage by 20 per cent by 2025
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Under a new tariff Yorkshire Water will match billpayers' contributions to clear their debts, which the company said would equate to an average of £195 per eligible customer annually.
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