Energy retail

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Cities across the UK should take a holistic approach when tackling the net-zero challenge, ensuring that fuel poor households are engaged in the transition, Eon Energy’s head of city energy transformation has stressed.
News
Today’s energy customers have a plethora of choice in energy tariffs and access to green technologies. Yet concerns have been raised about the prospect of some consumers being left behind, and a two-tier market emerging in which tech-savvy prosumers benefit from a smarter system while poorer customers miss out. Adam John reports.
Analysis
With the clock ticking towards the 2050 deadline for a net zero economy, the energy sector has a mammoth challenge ahead in facilitating the transition. Recently-appointed Energy UK chief executive Emma Pinchbeck tells Utility Week how she wants the sector to better communicate the benefits of the transition to the public, and how the government needs to step up its efforts on the smart meter rollout.
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Citizens Advice is pushing for the creation of an ‘essential services taskforce’ to simplify and improve the support received by vulnerable customers. In its ‘Getting support to those who need it’ report the consumer charity outlines a number of challenges faced by vulnerable customers, namely the complicated process of supplying multiple service providers with their relevant data.
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Latest in Energy retail

Business secretary Alok Sharma has announced the government will extend the default tariff cap until the end of 2021. The cap, which was brought in on 1 January last year, is set by industry regulator Ofgem and is reviewed every six months.
News
Consumers may be more willing to buy their energy from a local supplier if they are also able to stay with their current provider at the same time, a new study from researchers at University College London has suggested. The paper, published in the Energy Policy journal, also indicates that consumers may be more willing to sign up with a local company if they are implicitly endorsed by their present supplier.  
News
Switching saw a substantial decrease last month compared to September 2019, the latest figures from Energy UK show. In addition, Electralink has released its figures for the sector which also show a decrease in the numbers switching. Despite this, Electralink says seasonal trends are continuing.
News
In our latest review of sector coverage across the national newspapers, Ofwat lashes out at the CMA's generous interim determinations as lacking 'explanation, reasoning or analysis'; three water companies are scrutinised for their offshore accounts; and a report from the London School of Economics states 80,000 jobs could be created in the green recovery.
News
Energy customers struggling to pay their bills will be given more support via new license requirements, the industry regulator has announced. As part of the new rules, suppliers will be required to offer emergency credit to customers struggling to top up their prepayment meter, many of whom are likely to be in vulnerable circumstances.
News
There’s no “new normal” yet for customer behaviours or engagement trends following lockdown-induced transformations on both fronts. The limbo is keeping customer experience leaders in the utilities sector on their toes, Jane Gray reports.
Analysis
Citizens Advice is pushing for the creation of an ‘essential services taskforce’ to simplify and improve the support received by vulnerable customers. In its ‘Getting support to those who need it’ report the consumer charity outlines a number of challenges faced by vulnerable customers, namely the complicated process of supplying multiple service providers with their relevant data.
News
Building consumer trust in the energy sector, as well as using technology to drive forward change, will be key components of the energy transition, industry observers have stressed. Speaking during a panel discussion at the annual Energy UK conference, industry leaders discussed the future of energy retail markets following the pandemic.
News
National Grid Electricity System Operator (ESO) has predicted a tightening of capacity margins this winter due to plant closures and outages, with the gap between supply and demand expected to fall to 4.8GW during an average cold spell.
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