Energy retail

Editor's picks

Ofgem’s decision to adopt a new classification of domestic suppliers by market share reflects how the market has changed in recent years, industry experts have said. Utility Week gauges reaction to the move, including from former Npower boss, Paul Massara.
News
In our latest industry appointment round-up Bulb poaches another EasyJet executive to bolster its senior team, while Octopus Energy has appointed a chief executive to launch its German division. Meanwhile, the Offshore Wind Industry Council has announced the appointment of a new co-chair.
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An initiative has been launched to deliver hourly certificates to verify exactly where consumers’ energy comes from, helping them to understand their carbon emissions in real time. EnergyTag is made up of more than 60 companies including Ovo Energy, Microsoft and Google. Its council and advisory board are working together to define a set of guidelines that will form the basis of a market for energy certificates with a timestamp of one hour or less.
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Featured

The government needs to set out a strengthened policy framework if its ambition of installing 600,000 heat pumps a year is to be achieved, industry voices have warned. Eon chief executive Michael Lewis said the target will be a “massive but necessary step” towards ending reliance on gas for heating.
News
Fuel poverty charity National Energy Action has raised concerns following Ofgem’s decision to defer the introduction of new questions and categories regarding social obligations reporting by a year. Licence conditions stipulate that suppliers must submit data to the regulator quarterly and annually on a variety of areas, including debt levels, disconnection rates, prepayment meters, smart meters, payment methods used by customers and help for vulnerable customers.
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Latest in Energy retail

Ofgem is to extend protections for prepayment meter (PPM) customers who have had their meter installed under warrant, reflecting the extended smart meter rollout deadline.
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National Energy Action is warning of the increased risk posed by cold homes this winter, after new ONS figures show this as the cause of 8,500 deaths last year. The charity has issued the warning on Fuel Poverty Awareness Day, in which it was revealed that there were 28,300 excess winter deaths in total last year.
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Utilita chief executive Bill Bullen has hit back after the energy regulator announced it was considering issuing the supplier with a final order over its failure to install SMETS2 smart meters. Ofgem said it was consulting on an order compelling Utilita to install 15,000 SMETS2 meters by 31 July next year.
News
New licence conditions designed to improve customer service standards and decrease the likelihood of supplier failure will be introduced in the new year, Ofgem has revealed. In a decision document Ofgem outlined a series of measures as part of its ongoing supplier licence review.
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Smart meter installations recovered in the third quarter of 2020 after a sluggish start to the year due to the pandemic, the latest government figures show. The release from BEIS shows that while performance has improved, installations in Q3 were still lower than the same period last year - especially in the domestic market.
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More than 6 million SMETS2 smart meters have been installed onto the network, the Data Communications Company (DCC) has revealed. The company says October was the busiest month for SMETS2 installations ever, even before the Covid-19 pandemic put a halt to all but emergency installations.
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SME businesses were more likely than their smaller counterparts to have had an energy or telecoms complaint that they needed help with during lockdown, new research has revealed. Ombudsman Services, which handles complaints in both the energy and telecoms sectors, says the findings from its survey make the case for stronger protections, arguing that giving SMEs with unresolved complaints access to redress will boost the post-Covid recovery by helping them to survive.
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Utility companies rely heavily on SCADA (supervisory control and data acquisition) systems to monitor and manage critical infrastructure. The planned UK PSTN network end-of-life in 2025 has created a sizable problem for the sector to solve. Not only does industry need a viable technological replacement for existing PSTN-enabled sites, but also a long-term future-proof solution that can scale and adapt as technologies and businesses continue to evolve.
Opinion
EIC managing director Denise Massey asks how we can shape the innovation required to decarbonise transport and logistics in utilities.
Opinion
In our latest review of sector coverage across the national newspapers, concern is expressed about whether homegrown supply chains will lose out in the UK’s spending boom in offshore wind. Details of Boris Johnson’s 10-point green plan are also explored, including regional disparities in the installation of electric car chargepoints. Meanwhile, a plan to export Scottish water to England to deal with shortages has been blocked by ministers north of the border.
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