Shell Energy Retail will pay out a total of £390,000 after it overcharged customers on its default tariffs when the price cap was introduced at the start of this year.
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Utility Week Consumer Vulnerability Conference
,
99 City Road Conference Centre, Inmarsat
In the UK the number of aging and vulnerable customers is continuing to grow and therefore so is the importance for utility companies to provide better protection for their customers, the 2019 Utility Week Consumer Vulnerability Conference provides the only dedicated meeting place for forward-thinking vulnerability professionals across utilities and regulated industries.
Our speakers
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Steve Crabb, Centrica -
Matt Cole, npower -
Rachel Ryan-Crisp, Southern Water
, National Conference Centre, Birmingham
, Crowne Plaza Glasgow
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