Returning to the field: The role of face-to-face engagement in an uncertain world
Field sales in Great Britain’s energy market were largely suspended a decade ago following mis-selling scandals but does it still have a valuable role to play? This webinar will explore how retailers can deploy a more positive and progressive approach to face-to-face engagement that acts as a catalyst for growth in an uncertain world.
Gold standard digital transformation: insights from water companies in Asia and the US
Digital transformation in Water and Wastewater is not as complex as it may seem. If leaders undertake to bring together the right tools, the path to the gold standard offers the security and sustainability that delivers at each step in the digital transformation journey.
Asset investment planning at Northern Gas Networks: Ramping up for RIIO-2 delivery
A webinar bringing insights into the ways in which asset investment planning technology supported the creation of Northern Gas Networks' industry leading business plan for RIIO-2 and how it will continue to support business plan delivery.
Optimising flexibility and productivity – the challenge for operations leaders post-Covid
A webinar to explore the challenges for utilities operations leaders in supporting increased levels of flexible working while also maximising productivity in the post-Covid environment. The event will feature lessons from the insurance sector as well as insights from utilities experts.
#AskUsAnything: The investor view of the utilities sector post-Covid
Our latest #AskUsAnything show will discuss the attractiveness of the UK utilities sector to investors, and ask how the pandemic has affected this. Dominic Nash, head of European utilities research at Barclays, Peter Antolik, of Arjun Infrastructure Partners and Lawrence Slade, CEO of the Global Infrastructure Investor Association, will discuss questions posed by Utility Week readers.
#AskUsAnything with Jonathan Brearley
Ofgem’s chief executive returns to Utility Week’s #AskUsAnything show to answer questions from readers, joined by interim executive director of systems and networks, Cathryn Scott and director, future retail, Philippa Pickford. Listen back to the on-demand recording here.
#AskUsAnything: Building back better
Our latest #AskUsAnything online show focussed on the role utilties can play in ensuring the green recovery is at the heart of the post-pandemic economic recovery. Questions from Utility Week readers were tackled by Tony Cocker, chair of Affinity Water and director at SSE, Nick Ellins, chief executive of the Energy & Utility Skills group and Clementine Cowton, external affairs director at Octopus Energy. You can listen to it on demand now.
#AskUsAnything: Customer needs in a post-Covid world
In our latest #AskUsAnything show, our expert panel discussed the ways in which firms communicate with consumers, how they can identify vulnerability and what role utilities play in their wider communities, among other topics. The recording is now available to listen back.
#AskUsAnything webinar: Energy networks
This #AskUsAnything webinar - now available to view on demand - focussed on how energy networks have fared during the pandemic and what the new normal will look like for them. A panel of experts, including UK Power Networks chief executive Basil Scarsella, Electricity North West chief executive Peter Emery and the ENA's Ross Easton, gave their thoughts on questions posed by Utility Week members.
#AskUsAnything: What are the next steps for energy retailers?
How are energy retailers - already facing significant headwinds - ensuring they survive the impacts of coronavirus? And, what are they doing to protect their most vulnerable customers? Our panel of experts, including Good Energy's Juliet Davenport, Audrey Gallacher of Energy UK and Octopus' Greg Jackson - discussed these issues in our latest webinar, now available on-demand.
#AskUsAnything webinar: Jonathan Brearley and Rachel Fletcher
Our latest #AskUsAnything webinar was a special edition in which Utility Week readers posed their questions to the chief executives of Ofgem and Ofwat. They were joined by representatives of the consumer watchdogs for energy and water. The webinar is now available on demand.
#AskUsAnything webinar: Vulnerability in the time of coronavirus
In the latest in our series of webinars covering the impact of coronavirus on the utilities sector we focussed on customers and issues of vulnerability - with Matthew Vickers, CEO of the Energy Ombudsman, Andy White, Senior Policy Manager at CCW and Matt Cole, chair of the Fuel Bank Foundation.