Help centre

How can I get full access to the website?
For unlimited access to the website you will need to have a myUtilityWeek membership. To become a member, please contact Membership Account Manager Jo Nikiforov at jo.nikiforov@utilityweek.co.uk / 01342 332077 or using our secure online payment solution. If you already have a membership and cannot access the website, please contact us by email at HannahPayne@fav-house.com or by phone on 01342 332021.

Is this a group or individual membership service?
It’s both. Whilst the personalisation functionality is designed to enhance your own personal site experience, myUtilityWeek is a service that comes into its own when purchased as a corporate (or enterprise) package. To understand how and why, please contact Membership Account Manager Jo Nikiforov on jo.nikiforov@utilityweek.co.uk or 01342 332077.

I’ve forgotten my password?
You can request a new password by visiting our forgotten password page. If you do not have login credentials simply register an account to get started: you can then proceed to claim your 7-day free trial subscription.

How do I manage my account and amend my personalisation options?
Members can amend their personalisation options as many times as they wish, 24 hours a day, 7 days a week. The more you personalise, the better the site experience. To edit and make amends, make sure you’ve logged in, and then select the ‘myUtilityWeek’ button on the right-hand side of the screen.

How do I cancel my subscription?
myUtilityWeek Membership is a 12-month subscription agreement. But to discuss options should you wish to cancel, please contact Subscription Account Manager Jo Nikiforov on jo.nikiforovl@utilityweek.co.uk or 01342 332077.

How can I claim a 10% discount on Utility Week conferences?
myUtilityWeek members receive a standard 10% discount on individual Utility Week Conference delegate tickets. You’ll need to indicate that you are entitled to this discount as part of the delegate booking process, but if it’s not immediately obvious, follow the specific ‘contact us’ instructions on the relevant conference website, and then simply drop us an email or give us a call: we can then ensure that the correct discount has been applied to your conference booking.

I haven’t received a copy of Utility Week Magazine in the post?
If you haven’t received your regular weekly copy of Utility Week Magazine, please contact us by email at HannahPayne@fav-house.com or by phone on 01342 332021.

I’m not receiving my Utility Week newsletter?
If you are not receiving your Utility Week news alert or newsletter emails, then please contact us by email at HannahPayne@fav-house.com or by phone on 01342 332021.

I receive a weekly copy of Utility Week Magazine, can I change my delivery address?
Yes, to update your delivery address for your weekly copy of Utility Week Magazine, please contact us by email at HannahPayne@fav-house.com or by phone on 01342 332021.

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