Help centre

How can I get full access to the website?
For unlimited access to the website you will need to have a myUtilityWeek membership subscription. To subscribe, please contact Sales Manager Peter Bissell at peter.bissell@utilityweek.co.uk / 01342 332057 or using our secure online payment solution. If you already have a subscription and cannot access the website, please contact us by email at glenn.howes@utilityweek.co.uk or by phone on 01342 332021.

How do I add additional subscribers to my account?
myUtilityWeek is a subscription service built around your individual information requirements, but we do offer cost-effective group and enterprise rates. For pricing information, please contact Utility Week Sales Manager Peter Bissell on peter.bissell@utilityweek.co.uk or 01342 332057.

How do I cancel my 7-day trial subscription?
Your 7-day trial subscription will end automatically, you don’t need to notify Utility Week or update your account status. You will not be charged at any stage of the 7-day trial subscription.

I’ve forgotten my password?
You can request a new password by visiting our forgotten password page. If you do not have login credentials simply register an account to get started: you can then proceed to claim your 7-day free trial subscription.

How do I manage my account and amend my personalisation options?
Subscribers and triallists can amend their personalisation options as many times as they wish, 24 hours a day, 7 days a week. The more you personalise, the better the site experience. To edit and make amends, make sure you’ve logged in, and then select the ‘myUtilityWeek’ button on the right-hand side of the screen.

How do I cancel my subscription?
myUtilityWeek Membership is a 12-month subscription agreement. But to discuss options should you wish to cancel, please contact Utility Week Sales Manager Peter Bissell on peter.bissell@utilityweek.co.uk or 01342 332057.

How can I claim a 10% discount on Utility Week conferences?
myUtilityWeek Membership subscribers receive a standard 10% discount on individual Utility Week Conference delegate tickets. You’ll need to indicate that you are entitled to this discount as part of the delegate booking process, but if it’s not immediately obvious, follow the specific ‘contact us’ instructions on the relevant conference website, and then simply drop us an email or give us a call: we can then ensure that the correct discount has been applied to your conference booking.

I haven’t received a copy of Utility Week Magazine in the post?
If you haven’t received your regular weekly copy of Utility Week Magazine, please contact us by email at glenn.howes@utilityweek.co.uk or by phone on 01342 332021.

I’m not receiving my daily Utility Week newsletter?
If you are not receiving your Utility Week news alert or newsletter emails, then please contact us by email at glenn.howes@utilityweek.co.uk or by phone on 01342 332021.

I receive a weekly copy of Utility Week Magazine, can I change my delivery address?
Yes, to update your delivery address for your weekly copy of Utility Week Magazine, please contact us by email at glenn.howes@utilityweek.co.uk or by phone on 01342 332021.

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