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3 years ago
Yorkshire Energy has become the fourth power supplier to enter the supplier of last resort process this year. The retailer, also known as Daisy Energy, had also entered into level two credit default earlier this week.
A study looking into potential challenges consumers will face when using electric vehicle (EV) chargepoints has been commenced by the Competition and Markets Authority (CMA). Market studies can make recommendations to government or other bodies, and issue guidance to businesses and consumers as needed, among other options.
Business utility provider Verastar Group has appointed a former TalkTalk and Virgin Media director as its new chief executive. Verastar, which achieved a turnover of £183 million in its last financial year, currently provides water to around 110,000 accounts and electricity and gas to 26,000 accounts.
A total of 15 energy retailers representing 70 per cent of the domestic market have voluntarily signed up to Energy UK’s new Vulnerability Commitment. Signatories of the commitment, designed to complement existing licence requirements, agree to adopt a “collaborative, proactive and transparent” approach that will improve both the quality of support provided by them and customer awareness that such support exists.
Ofgem is to extend protections for prepayment meter (PPM) customers who have had their meter installed under warrant, reflecting the extended smart meter rollout deadline.
National Energy Action is warning of the increased risk posed by cold homes this winter, after new ONS figures show this as the cause of 8,500 deaths last year. The charity has issued the warning on Fuel Poverty Awareness Day, in which it was revealed that there were 28,300 excess winter deaths in total last year.
New licence conditions designed to improve customer service standards and decrease the likelihood of supplier failure will be introduced in the new year, Ofgem has revealed. In a decision document Ofgem outlined a series of measures as part of its ongoing supplier licence review.