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Greg Jackson has expressed disappointment that large suppliers are resorting to “traditional energy industry infighting” instead of coming together to help the most vulnerable customers. The Octopus Energy chief executive said he had proposed a standardised form for assisting vulnerable customers but it had not been adopted by the wider sector.
4 years ago
Yu Energy has become the second supplier in the space of a week to offer two months’ worth of free power to customers. The pan-utilities business supplier said the move had been made to support firms hit by coronavirus.
Our Keeping Us Connected campaign is showcasing how the utilities sector is responding to the coronavirus pandemic. Here we take a look at how Scottish Power Energy Networks is supporting some of its most vulnerable customers, as well as keeping young children occupied during lockdown.
Greg Jackson, chief executive of Octopus Energy, believes a six to 12 month delay may give the industry sufficient time to resolve connectivity issues. He said the delays caused by the coronavirus pandemic will not be as long as those resulting from technology issues in the programme's early days.
Matthew Vickers, chief executive at the Energy Ombudsman, tells Utility Week about the effects the virus has had on the service and about the worries over how SMEs are being affected with little protection. He does however remain optimistic that the lessons learned from the sector's response to the pandemic will be a key tool to achieving the 2050 net zero target.
A survey by Citizens Advice found 4 per cent of consumers have already struggled to pay their energy bills while 9 per cent expect to fall behind. The survey also revealed that 50 per cent of pre-payment meter customers are struggling to top up, while 25 per cent say they are or expect to fall behind on energy bill payments.