Customer Challenge Groups (CCGs) hold water companies to account on current performance and are used to influence business planning and provide on-going assurance to the industry regulator, Ofwat.
The independent chair holds a unique position of trust between the people and businesses supplied by Bristol Water and has a remit to constructively challenge and influence the company on behalf of customers, reflecting their views and interests.
An award-winning business and community leader, Peaches Golding brings a wealth of expertise and experience to her new role. She has chaired many local groups including Ofcom’s Viewer Panel for ITV West, was England’s first black High Sheriff and is widely regarded for her work representing diverse and disadvantaged communities.
“I am delighted to be able to take on the role of customer champion,” said Golding. “As a Bristol Water customer I feel well placed to understand and represent the views of the people the business serves. This is a time of major change for the water industry and the Challenge Panel will play an important part in shaping the future of Bristol Water and ensure that customers are at the heart of decision making.”
Bristol Water customer service director Ben Newby said: “More than a million customers rely on Bristol Water every day for an essential service. But behind that is so much more – a proud business with 170-years of history, a big employer, a major energy user, an infrastructure and asset manager, landowner, environmental custodian and good corporate citizen.
“Bristol Water wants to be the best we can be at all of the things we do. More successful engagement and challenge from our customers can only bring long term benefits to the business and its stakeholders.”
Newby expressed his thanks to outgoing chair Charles Howeson for his continuing support.
This article first appeared in Utility Week’s sister title WWTonline