The business supply arm of the retail energy giant told Utility Week that the “teething issues” affected only a small number of the 500,000 customers which were moved to its new system over the past eighteen months.
“ has now been completed and where this has resulted in a customer’s service being affected in the short term, we’ve worked hard to put things right,” a spokeswoman said.
Business energy broker Blizzard Utilities told Utility Week that some of its customers on contracts with British Gas Business have not received a bill for over nine months. In addition, the companies were not given access to their useage data for the period, meaning the companies were unable to estimate their ongoing costs.
“We’ve spoken to Blizzard Utilities to apologise for the difficulties faced by some of their customers and agree how best to resolve these,” the British Gas Business spokeswoman said.
“We’re committed to making sure all our customers benefit from the improvements of our new system – such as greater billing accuracy and access to new online services. If any of our customers are concerned about their bills they should get in touch,” the spokeswoman added.