Ofgem has issued a call for evidence on customers who are not connected to the electricity grid.
The energy regulator says although some people stay disconnected by choice, there are others who are unable to access the power grid due to factors outside of their control. It is concerned that remaining off-grid could cause or exacerbate vulnerability among households.
The regulator is specifically looking for information on the number of properties not connected to the electricity network, as well as the socio-economic characteristics and geographical distribution of such households.
Furthermore, Ofgem wants to know their proximity to the grid and whether those that are living without a connection are in vulnerable circumstances or at risk of vulnerability.
Writing to stakeholders, the regulator’s head of RIIO electricity distribution policy James Veaney said: “Supporting and protecting consumers in vulnerable situations is a key priority for Ofgem and we are concerned that being off-grid could be an issue impacting vulnerable consumers or a contributing factor to vulnerability.”
Veaney acknowledged that the call for evidence may not result in a comprehensive picture of the situation and that Ofgem was considering whether the distribution network operators (DNOs) should be more active in gathering data and helping vulnerable consumers that are not connected to the electricity network.
If it decided that they should, Ofgem may consider whether to incentivise them to do so through existing mechanisms such as the stakeholder engagement and consumer vulnerability incentive.
Last month, the regulator published its Consumer Vulnerability Strategy 2025 which focused on five areas where it believes it can drive strong improvements for consumers
in vulnerable situations:
- Improving identification of vulnerability and smart use of data
- Supporting those struggling with their bills
- Driving significant improvements in customer service for vulnerable groups
- Encouraging positive and inclusive innovation
- Working with partners to tackle issues that cut across multiple sectors