Can I speak to your human?

Unease over the potential societal implications of AI has been steadily growing among pioneers of the field for a number of years, but the launch of ChatGPT, among other things, has helped to catapult the issue into mainstream discussion as a matter of pressing concern. After Octopus Energy’s Greg Jackson recently revealed that artificial intelligence has taken on the workload of 250 staff at the energy retailer within a matter of months, Utility Week speaks to industry experts - and ChatGPT - about the potential prizes and pitfalls of using AI for customer service.

Standard content for Members only

To continue reading this article, please log into your Utility Week Account or subscribe now

Already registered?

Log in

Request a call back