Electricity retail

Editor's picks

Featured

What does Ovo's potential takeover of SSE mean for the big six and does it signal a new era of consolidation in the energy retail market? Adam John talks to experts including former Npower boss, Paul Massara.
Analysis

Latest in Electricity retail

There was a “notable decrease” in public awareness of the concept of net zero between December and March, a government survey has shown. Other topics covered in the public attitudes tracker include smart meters, billing and renewables.
News
For the past year, the utilities sector has been warned that it faces a tsunami of debt resulting from the pandemic. However, there are emerging reasons to think the reality may not be as dramatic as feared. James Wallin asks whether we can risk reading anything into the green shoots of recovery.
Comment
A quarter of 18-24-year-olds struggle to understand their energy bills, new research from Octopus Energy and the National Literacy Trust has revealed. A OnePoll survey of more than 2,500 bill payers looked to explore how well people understood their energy bills and identify ways in which they could be made easier to read.
News
Unequal electricity and gas policy costs and taxes must be tackled in order to encourage consumers to switch to low-carbon heating options, the government’s leading heat policy official has told Utility Week. David Capper also hinted that the government is examining a phase-out date for fossil fuel heating systems
News
April was a record month for customers switching away from large energy suppliers to small and medium-sized retailers, new figures from Electralink show. It also represented a 29 per cent increase in switching compared to the same month last year, when the country was in the grip of the pandemic.
News
Octopus Energy chief executive Greg Jackson has said his company’s net loss for 2019/20 was driven by the supplier’s “relentless investment” in new technologies, international expansion and customer growth. The retailer, which is this year celebrating its 5th anniversary, saw its revenue grow 160 per cent from £477 million to £1.24 billion and estimates a revenue of £2 billion as of year end April 2021.
News
Centrica says it is continuing to face tough trading conditions as a result of the pandemic but added that its restructure remains "on track". In a trading update issued ahead of its AGM the company said the factors impacting its 2021 outlook remain “broadly unchanged” since its preliminary results in February in which it announced a £360 million loss.
News
Could a new technology development, fueled by the success of Open Banking in the financial services sector, help utilities overcome long standing efficiency, accuracy and customer experience challenges in their billing operations? Read our report to find out more.
Downloads
Trustpilot is investigating Symbio Energy over the nature of its responses to customers leaving negative feedback. The review site stressed it takes action when “businesses act in a way that is threatening, or is perceived to be so”.
News
Octopus and Midcounties Co-operative have relaunched their community energy scheme and will soon offer customers the chance to invest in a stake through their bills. Younity, previously called Co-op Community Energy, has partnerships with 100 community generators across the country. Octopus supplies Co-op through a white label agreement, with the latter recently re-branding to Your Co-op Energy. 
News
Newly released government figures show 12.5 per cent of households in England are estimated to be in fuel poverty in 2021. The projection represents a reduction from the figure in 2019 of 13.4 per cent, which BEIS attributes to the progress in energy efficiency.
News
Close
Close

Request a call back