What does Ovo's potential takeover of SSE mean for the big six and does it signal a new era of consolidation in the energy retail market? Adam John talks to experts including former Npower boss, Paul Massara.
Octopus Energy has revealed it has started offering customers working from home the use of a battery to power their wifi during smart meter installations. The large retailer, which recently surpassed 2 million customers, said it has seen a number of customers cancel their installation appointments as they did not want their wifi to be switched off during the process.
Ovo Energy, Shell Energy Retail and Scottish Power are among 18 suppliers which failed to correctly protect customers’ tariff prices when they decided to switch, Ofgem has announced. After several suppliers self-reported the issue every provider on the market was requested to self-assess their practices, revealing that 18 suppliers were not compliant between 2013-2020.
Octopus Energy has awarded a year’s supply of free energy to its 2 millionth customer. Chief executive Greg Jackson talks to Utility Week about the milestone and how he took inspiration from the comic Whizzer & Chips to celebrate it.
Npower has confirmed it shut down its customer app following an attack which left customers’ details exposed to cyber criminals. During the breach personal data and contact preferences were accessed. For some accounts the sort code and the last four digits of their bank account number, but not the full number, was accessed.
Centrica’s aim to reduce its emissions to net zero by 2045 show the “tide is turning” for energy businesses, an industry observer has said. Alongside the company's latest financial update were plans for the business to achieve net zero emissions five years ahead of the UK’s national target.
Centrica aims to be net zero five years ahead of the national target and says its restructure is “on track”, as its latest results showed a £360 million operating loss last year. Speaking to reporters this morning, chief executive Chris O'Shea said the company's "journey to transform has only just started".
A charity has revealed the extent of the impact the pandemic has had on people with disabilities, with some forgoing meals in order to save energy. Scope, a disability equality charity, conducted an Opinium survey of more than 1,000 disabled people and has released the results in a report titled Covid-19, energy suppliers and their disabled customers.
A grant of £3 million is being awarded by the Cadent Foundation to fund ‘green doctors’, energy efficiency experts who will support fuel poor customers. The grant will support the expansion of community action charity Groundwork's green doctors programme, part of a new three-year strategic partnership with the foundation which is funded by the gas network operator.
Research by the The Financial Conduct Authority (FCA) has identified 27.7 million UK adults as having characteristics of vulnerability such as poor health, experiencing negative life events, low financial resilience or low capability. It has set out its view of best practice for firms in dealing with vulnerable customers, which have been supported by trade bodies representing utilities.
The debate over the imbalance of policy costs and taxation between electricity and gas bills is ramping up as the Treasury investigates how net zero should be paid for. As part of our Countdown to COP campaign, David Blackman looks at the arguments for change alongside concerns that targeting gas bills would hit the fuel poor hardest.
Amit Gudka has announced he is stepping down from his role at the company he co-founded to start an energy storage and infrastructure business. Gudka, who founded the disruptor brand with Hayden Wood in 2015, will remain on Bulb’s board and on the board of the Bulb Foundation.
More than 2.3 million cold weather payments, totalling £59 million, are estimated to have already been handed out in the first six weeks of 2021.