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Citizens Advice is urging the energy industry to adopt a “series of measures” to better identify vulnerable customers at risk of self-disconnection.
6 years ago
Scottish Power has announced a 5.5 per cent increase to its standard variable domestic gas and electricity prices.
Utilita Energy has filed for a judicial review into the end date for the installation of SMETS1 meters for pay as you go (PAYG) customers.
The fourth paper tackles environmental and social obligations costs, while the fifth seeks views and evidence on the updated competitive reference price approach to setting the initial level of the default tariff cap.
An independent commission set up to improve standards of support for energy customers in vulnerable circumstances has appointed five commissioners and published a call for evidence.
Awareness of utility company support schemes for vulnerable customers is “worryingly low” and suppliers must do more to raise it, customer solutions provider Echo Managed Services has warned.
Suppliers will be obliged to take “all reasonable steps” to enrol SMETS1 meters with the Data Communication Company (DCC), or replace them with fully interoperable SMETS2 devices, under new government plans.
The Daily Mail has launched a campaign calling on government to relax the rules for the 2020 deadline for the smart meter rollout.
Igloo Energy has launched a smartphone app to enable customers to “stay in control” of their energy usage, manage their account, view bills and take meter readings.
She may be hamstrung by the usual legal restrictions – and her current commitments with
The majority of the cheapest energy tariffs do not include provision to support schemes aimed at vulnerable customers, research from First Utility has revealed.
Spark Energy has signed up to the Energy Switch Guarantee (ESG), an initiative launched in June 2016, which now covers more than 90 per cent of the market.
British Gas has announced it will raise its standard variable tariff from 29 May – a 5.5 per cent increase for an average dual fuel customer.
Ofgem has released its third working paper surrounding the proposed price cap.
A Scottish public owned energy company may face “challenges” competing with established players in the relatively low margin supply market, according to a report commissioned by the Holyrood government.
There are now more than 1.5 million homes in the UK using a smart thermostat after 500,000 were installed last year alone.
Offering “industry-first” frictionless switching, smart energy switching tech provider Labrador has launched the Labrador Retriever across the UK.
The future CEO of the proposed combined energy retailer SSE-Innogy looks set to lead not
Ofgem has granted British Gas a temporary derogation from aspects of its gas and electricity
Katie Bickerstaffe has been appointed as chief executive designate of the proposed merger of the retail arms of SSE and Innogy.