Energy retail

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Government sets out plans to protect consumers during smart meter roll-out

Consumers will have a choice on how often their energy supplier can access their energy consumption data, it was revealed today as the government published a set of rules for its smart metering programme. The government has outlined how it intends to address issues such as customer engagement, privacy and security.

11 years ago

Npower comes bottom of customer satisfaction league

Only 52 per cent of Npower customers are satisfied with the service they receive, according to the results of a report published today.

11 years ago

UK Power Networks to invest £7.5 billion in improving the network

UK Power Networks (UKPN) is planning to spend £7.5 billion on improving its electricity distribution network between 2015 and 2023.

11 years ago

Energy Bill: Juliet Davenport on EMR

Good Energy chief executive Juliet Davenport tells Janet Wood what she is lobbying government to include in imminent Electricity Market Reform.

11 years ago

A tale of two SMEs

Exclusive Utility Week/Accent research finds smaller SMEs will stick with the incumbent but larger SMEs can't wait to split. By Rob Sheldon

11 years ago

Eon repays £1.4 million to customers following charging error

Eon has been ordered by Ofgem to pay back £1.4 million to 94,000 customers who were incorrectly charged exit fees or overcharged following price rises.

11 years ago

Well behaved

Wessex Water is increasingly encouraging stakeholders to look after water supplies and the environment at the outset rather than fixing problems after the event. David Elliott explains how to Megan Darby

11 years ago

Fuel poverty kills. It is time to invest heavily in energy efficiency

As we begin a winter that scientists predict will be one of the coldest and dampest for a generation, we are facing an energy bill crisis.

11 years ago

Ofgem offers rewards and help to tackle gas theft

by Trevor Loveday Gas suppliers will be expected to double their rate of detection of

11 years ago

Stiff competition in domestic retail leads to supplier losses

Half of the big six energy suppliers are losing money on their domestic electricity and

11 years ago

Living the low life

Coventry University is researching practical ways to encourage low-carbon lifestyles. Shuli Liu explains

11 years ago

Energy Technologies Institute launches £3 million heat and energy consumption study

The Energy Technologies Institute (ETI) has launched a £3 million study of consumer behaviour, it announced today.

11 years ago

Grid, reference

11 years ago

Water sector beats energy on complaints

More than half of recent complainants were happy with how their complaints were dealt with

11 years ago

Number of Green Deal measures will ‘impair delivery’

Delivery of the Green Deal will be hampered by the need to “multi-skill” assessors and

11 years ago

Poor to wait a year for first smart prepayment meters

by Mathew Beech The poorest customers could be the last to benefit from smart meters,

11 years ago

Customer trust should be the focus of concern in smart metering

Much has been said about the threat to customer privacy posed by smart meters or, more accurately, by unauthorised access to and inappropriate use of the data collected by the devices. Recently, the European Data Protection Supervisor warned of the dangers posed by mass data collection resulting from the deployment of smart meters without robust safeguards.

12 years ago

Ordnance Survey: Solutions for a Smart Switchover

Ordnance Survey’s head of public sector and utilities, Marc Hobell, provides his views on the

12 years ago

Trust is a must

12 years ago

Super store

12 years ago

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