Energy retail

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Centrica says it is continuing to face tough trading conditions as a result of the pandemic but added that its restructure remains "on track". In a trading update issued ahead of its AGM the company said the factors impacting its 2021 outlook remain “broadly unchanged” since its preliminary results in February in which it announced a £360 million loss.
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Eon has completed the migration of two million residential and business customers from Npower to its new retail brand, Eon Next. The company said the migration has been completed in less than a year, despite the challenges posed by the coronavirus pandemic.
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Ofgem has rejected protestations by energy retailer Symbio that a £100,000 penalty for failing to pay into renewables schemes on time was disproportionate. Symbio said the regulator had “failed to make sufficient allowance for the particular challenges posed by Covid" for smaller retailers.
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The utilities sectors lag behind the national averages for representation of staff with disabilities, those from ethnic minority backgrounds, women and young people according to data analysis by Energy & Utility Skills.
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In Utility Week’s latest round-up of people moves across the sector, the Heat Trust gets a new managing director; a former Centrica director is to head up Energy UK’s Vulnerability Commitment and the first chair of the UK Infrastructure Bank is unveiled.
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Latest in Energy retail

Before asking Ofgem to resolve issues in the retail market, we need to form a consensus on what a successful market would look like, say Richard Postance, Advisory Partner at Ernst & Young.
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Chargemaster is rolling out the country's first national EV charging infrastructure. Chief executive David Martell tells Karma Ockenden he has praise for electricity suppliers but DNOs could do more to help.
Opinion
Jim Hayward relates front line tales from Eon's early experience of rolling out smart meters.
Opinion
Industry standards and a new Central Charge database are being developed to ensure the Green Deal is well governed, as Laura Fosh explains.
Opinion
SSE customers paid on average 6.6 per cent less for their gas and electricity in the nine months to December the company said today. That was despite using 26.6 per cent less gas and 8.3 per cent less electricity year on year.
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The Energy and Climate Change Committee has been taking evidence from the industry about the acute need to help fuel-poor households, especially those without a mains gas connection. Brendan Coyne heard what they had to say
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