Energy retail

Editor's picks

Ofgem has been accused of being reactive in its approach to assessing financial resilience in the energy retail sector, as well as slow to design new policies to address risk, in a new report. The 111-page document, written by finance consultancy Oxera, made a series of recommendations to strengthen Ofgem's regulatory regime following dozens of supplier failures over the last year.
News
More than 20 million smart meters have been connected to Britain’s national network, the Data Communications Company (DCC) has revealed. The DCC said the Midlands has been the fastest region to take up the technology with North Kesteven in Lincolnshire becoming the first area to reach a more than 60% take-up of smart meters.
News
Energy retailers have been given three weeks to provide Ofgem with information relating to their direct debit activities, the business and energy secretary Kwasi Kwarteng has confirmed. It comes after the regulator’s chief executive Jonathan Brearley expressed concerns that some suppliers may have been increasing direct debit payments by more than is necessary or directing customers to tariffs that may not be in their best interest.
News

Featured

Marred by connectivity issues and a lack of consumer interest, there are still 50% of properties without a smart meter more than a decade into the rollout and the chances of completing the project by 2025 now seem remote. Should the rollout be handed over to the networks as a ‘plan B’? Or should the devices remain optional for consumers but with greater incentives? And will the deployment ever actually end? Utility Week asks the experts.
Analysis
This new report looks at how energy retailers can re-invigorate face-to-face engagement in an uncertain world to forge closer relationships with consumers, offer support and build trust.
Downloads
“Truly horrific” is how Scottish Power’s chief executive recently described the looming winter energy bill crisis. As such it’s time for a massive shift in policy and approach. Writing for Utility Week Keith Anderson says with the Queen’s Speech due in a few weeks’ time, the government must consider how to introduce a social tariff to protect those most in need.
Opinion

Latest in Energy retail

The independent energy suppliers are benefiting from this year’s “switching season” on the back of the price increases by four of the big six suppliers and the high profile political debate on energy costs
News
Energy suppliers pay DNOs for distribution, then recharge customers for it. With an average DNO price reduction of 11 per cent proposed from 2015, our hope is that this will be reflected in customers’ bills.
Comment
Nigel Hawkins says political posturing and sabre-rattling has spooked the market and will probably becalm generation investment until after the general election in 2015.
Analysis
Indecisive, incomplete and outdated: the smart meter rollout plan could learn some lessons from digital TV.
Comment
British Gas invited the good folk of the Twittersphere to participate in a Q&A to gauge public reaction to its announcement of a 10% price hike – it turned out to be a bad idea, says Kate Cooper.
News
Rob De Nijs argues that smart water meters could do wonders to help water companies detect leaks.
Opinion
Meter data simulation will be the first smart move, says Mark Thompson.
Opinion
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