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All the latest on progress towards PR19 and RIIO-2 as well as the continued evolution of the roles played by Ofgem, Ofwat and the other sector regulators.

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On Wednesday, when companies enact the their 2020-25 business plans, there will be a brand new criteria for customer service. However, watchdog CCW still has concerns that the C-Mex system could undermine the importance of complaints data.

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