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Ofgem has permitted Octopus Energy to recoup nearly £13.2 million of costs it incurred in
5 years ago
In his response to the proposed review by the Competition and Market Authority (CMA) of the cap on prepay charges, Stephen Littlechild, the former chief executive of Ofgem recommends that it should see three incremental increases of £25.
Thames Water will give £80,000 to the South East Rivers Trust to help make amends
"We work hard every day to ensure that the trust people place in companies is repaid"
Bristol Water was one of three suppliers – including Southern Water and Surrey-based SES Water – challenged over their poor performance during 2017/18. All three were asked to provide the watchdog with quarterly reports highlighting what action they were taking to reduce complaints.
Weflip research reveals "myths and misunderstandings" about the energy retail sector.
Yorkshire Water said the improved situation means the company no longer needs to pursue drought permits to reduce compensation flows from the region’s reservoirs. However, it is continuing with drought permits for two rivers, the Wharfe and the Derwent.
Ofgem has discovered that Economy Energy "agreed the sale" of around 30,000 customers to E in December 2018.
Bristol Water has become the first water company to publish a social contract, through which it aims to help society resolve some of the big issues facing it.
Customer satisfaction in the water industry will not be achieved by simply “providing a largely invisible public service," Ofwat’s senior director of corporate communications has warned.
"Every aspect of the market is complex. Whether it be in relation to the plethora of market regulations, industry processes, management of commodity risk, or controlling vast quantities of data"
The Drinking Water Inspectorate (DWI) which brought the charges against the water company accused Northumbrian Water of “cutting corners”.
Dermot Nolan has warned that there could be a "significant" jump in the level of the price cap when it is reviewed next month.
Ovo Energy has been appointed as the supplier of last resort to take on the 235,000 customers of failed supplier Economy Energy.