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Hinkley and Tideway projects ramp up staff
As the nation enters the first phase of returning to work, two landmark projects - Hinkley Point C and Thames Tideway - have brought staff back to sites with guidance on how to operate under social distancing rules.
News

Featured

Coronavirus crisis offers insights into a more sustainable future
The Covid-19 outbreak offers a unique opportunity for the sector to reappraise supply chain robustness, address the resilience of excessively leveraged balance sheets and prompt a discussion around the true value of essential workers, says Arenko’s James Mills
Opinion
Utility Week launches Keeping Us Connected
We introduce a new series celebrating the tireless work carried out across the utilities sector to ensure the lights stay on and the water and gas keeps flowing during lockdown. As well as highlighting individuals and teams going above and beyond their day-to-day roles we will be examining how companies are adapting to new responsibilities and taking the initiative to extend support – both operational and financial - where it is needed most.
News
Identifying hidden vulnerable customers
Even before the coronavirus, understanding which of their customers would come under the broad umbrella of “vulnerable” was a key challenge for utilities companies. Here data specialist Mike Fox looks at ways companies can use their own data to search out difficult-to-identify vulnerabilities.
Opinion

Latest in Company strategy

Yorkshire proposes regulatory revolution
Yorkshire Water has published ideas for investment and regulatory reform to allow the sector to be more flexible in its PR24 business plans and rise to the challenges of climate change and population growth. Utility Week discusses the company's proposal with its director of corporate affairs, Richard Emmott.
News
Octopus offers batteries to power wifi during smart installs
Octopus Energy has revealed it has started offering customers working from home the use of a battery to power their wifi during smart meter installations. The large retailer, which recently surpassed 2 million customers, said it has seen a number of customers cancel their installation appointments as they did not want their wifi to be switched off during the process.
News
Innovate East returns to address decarbonisation
To address some of the problematic elements of decarbonisation in the water sector, this virtual innovation festival jointly hosted by Anglian, Yorkshire and Essex & Suffolk will look towards COP26
News
Latest on RIIO2 appeals
All three of the electricity and gas transmission companies as well as two of the four gas distribution networks in Great Britain have so far announced plans to appeal elements of Ofgem’s RIIO2 final determinations. Utility Week brings you all the latest updates and reaction in this live blog.
News
National Grid to appeal cost of equity for RIIO2
National Grid has said it will accept most of RIIO2 final determinations for its electricity and gas transmission businesses but will submit a technical appeal on the cost of equity and the outperformance wedge to the Competition and Markets Authority. It said the final determination for the Electricity System Operator will be accepted in full.
News
Suppliers pay out £10m after overcharging 1m customers
Ovo Energy, Shell Energy Retail and Scottish Power are among 18 suppliers which failed to correctly protect customers’ tariff prices when they decided to switch, Ofgem has announced. After several suppliers self-reported the issue every provider on the market was requested to self-assess their practices, revealing that 18 suppliers were not compliant between 2013-2020.
News
Future home energy market should learn lessons from the smart rollout
The energy sector must learn lessons from the smart meter rollout when implementing technical standards for future smart home energy technologies, industry observers have warned. A recent roundtable hosted by DevicePilot, a service monitoring platform for connected devices, discussed the future of the home energy market, which innovations are set to have the biggest impact and what effect this will have on the UK’s net zero goals. Several attendees reflected on how the smart meter rollout has panned out and offered their thoughts on what can be learned as homes adopt smart technologies.
News
Analysts expect all companies to reject RIIO2 determinations
Analysts at Barclays have predicted each of the gas and transmission networks will appeal their final determinations from Ofgem for the RIIO-2 price control. The companies have until 3 March to accept or reject the regulator's decision on their business plans.
News
Octopus Energy reaches 2m customer milestone
Octopus Energy has awarded a year’s supply of free energy to its 2 millionth customer. Chief executive Greg Jackson talks to Utility Week about the milestone and how he took inspiration from the comic Whizzer & Chips to celebrate it.
News
Npower shuts down app after data breach
Npower has confirmed it shut down its customer app following an attack which left customers’ details exposed to cyber criminals. During the breach personal data and contact preferences were accessed. For some accounts the sort code and the last four digits of their bank account number, but not the full number, was accessed.
News
Centrica’s 2045 net zero target shows the ‘tide is turning’
Centrica’s aim to reduce its emissions to net zero by 2045 show the “tide is turning” for energy businesses, an industry observer has said. Alongside the company's latest financial update were plans for the business to achieve net zero emissions five years ahead of the UK’s national target.
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