Non-domestic water retail

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A new report commissioned by Ofwat has said the introduction of a B-Mex incentive, to measure end consumer satisfaction with non-household water providers, could “fill important gaps” in the existing regulatory framework. Ofwat is considering the recommendations of Europe Economics including running a pilot version from April 2022 ahead of potentially implementing the mechanism at the next price review in 2024, or via a different framework.
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Everflow has set out plans to double its staff and increase turnover to £240 million in the next five years by focusing on its technology platforms after securing financing from the Northern Powerhouse Investment Fund.
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The main round of Ofwat's innovation competition kicks off in May with collaboration encouraged for entries that can win £1 million to £10 million to advance and commercialise ideas, models and processes that will benefit the whole sector. The regulator has also updated on activity in the first round of the Innovation in Water Challenge.
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Water companies from across the UK as well as supply partners, NGOs and academic groups have been awarded funding for 11 projects from the Ofwat Innovation Fund to tackle shared problems faced by the sector. See the full list as well as the thoughts of Ofwat's John Russell.
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An environmental group has threatened legal action against environment minister Rebecca Pow’s department for not dealing comprehensively with combined sewer overflows.
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Latest in Non-domestic water retail

After six years of underinvestment, Northern Ireland Water has been granted £2.1 billion to spend on capital investment programmes to improve infrastructure as well as to meet climate and environmental goals. The increase in capital investment will enable the company to provide wastewater treatment services that have lagged behind the rate of housing growth.
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Thames Water's head of smart metering talks about the trials, tribulations and many benefits the company has seen since it began the UK's first major smart water meter rollout
Interviews
Severn Trent will begin paying water retailers to encourage their customers to use less water during times of high demand. The trial, aimed at reducing demand during the summer, will offer a number of incentives including peak-demand alerts and cash incentives to lower consumption at key times.
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Water2Business has been ranked as the top-performing retailer with more than 5,000 connection points for 2020/21 closely followed by Business Stream and Everflow. Market operator MOSL also analysed the impacts of Covid-19 on the non-household water sector and found consumption, switching and meter reading activities all fell during the past year.
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Business Stream has outlined its plans to cut carbon emissions from its organisation by 20 per cent in the coming year against a 2018/19 baseline as part of broader ambitions to achieve carbon net zero by 2040.
News
An environmental group has threatened legal action against environment minister Rebecca Pow’s department for not dealing comprehensively with combined sewer overflows.
News
Water companies from across the UK as well as supply partners, NGOs and academic groups have been awarded funding for 11 projects from the Ofwat Innovation Fund to tackle shared problems faced by the sector. See the full list as well as the thoughts of Ofwat's John Russell.
News
United Utilities has said it is on track for its lowest leakage rates ever in the first year of AMP7 and has more than halved its supply interruptions during the past year. In a trading update published ahead of its full year results to 31 March, the company also confirmed it has recorded no serious pollution incidents for a second year.
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Last month Anglian expanded its Shop Window project, which aims to use the town of Newmarket as a live testbed for innovative solutions to the problems the water sector is facing now, and for the future. Utility Week chats to the driving forces behind the project.
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