Non-domestic water retail

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Code changes in the water retail market previously took months to implement but during lockdown were rushed through in days. The extraordinary circumstances meant urgent changes were required to protect customers - all of which will now need to be gradually unpicked. In the second part of our focus on the water retail market, Utility Week speaks to MOSL’s chief executive Sarah McMath about reacting to Covid, increasing collaboration and tackling water efficiency.
Interviews
The water retail market may still be in its infancy but has been dogged by problems from day one, with Covid-19 adding a new dimension to the challenges. In the first of a two-part feature on the non-domestic market in its fourth year, Utility Week talks to retailers about slowly-improving bilateral relations, getting better data and questioning self-governance.
Analysis

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The Environment Agency and Defra have presented a bleak picture of the health of English waterways with no improvement in the past three years and upgraded testing showing chemicals present in all rivers.
News
Code changes in the water retail market previously took months to implement but during lockdown were rushed through in days. The extraordinary circumstances meant urgent changes were required to protect customers - all of which will now need to be gradually unpicked. In the second part of our focus on the water retail market, Utility Week speaks to MOSL’s chief executive Sarah McMath about reacting to Covid, increasing collaboration and tackling water efficiency.
Interviews

Latest in Non-domestic water retail

Water cannot be excluded from energy and planning discussions if the UK is to meet its commitments to net zero, according to a new paper from the Westminster Sustainable Business Forum that recommends ambitious targets for consumption and calls for mandatory sustainable drainage and water labelling.
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Chalk streams health will be improved following promises by Affinity, Anglian, Southern and Thames Water to reduce abstraction and pollution to restore flows and health of these ecologically critical waterways
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Meeting the challenges of climate change, over population and PR19 will take innovation and collaboration both within and beyond the water sector. To realise this, a water "centre of excellence" has been conceived and will be launched in the spring.
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Pennon, the parent company of South West and Bournemouth Water, has said it expects revenue for this financial year to take a £10 million hit from coronavirus. Options for deploying proceeds from the £4.2 billion sale of Viridor are still being weighed up and the company said it was considering market opportunities.
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MOSL has appointed Wave CEO Lucy Darch to its board, while former LibDem minister for water Dan Rogerson has joined the Water Resources West group to oversee the development of its resilience plan. Elsewhere, Centrica CIO Belinda Finch has departed for Three UK.
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The Environment Agency and Defra have presented a bleak picture of the health of English waterways with no improvement in the past three years and upgraded testing showing chemicals present in all rivers.
News
Following a scathing government report on the management of water supplies, Ofwat's chief executive has defended its approach to resilience, bills and investment
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There needs to be “a big step forward” in the ambition of water companies to reduce pollution incidents and manage wastewater in response to growing public scrutiny, a senior figure at the Environment Agency has warned. 
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