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Non-domestic water retail

Editor's picks

Thames to pay retail customers over £11m following ‘multitude of errors’
Thames Water has agreed to pay £11 million to non-household customers and water retailers after inaccuracies in its data provided to the central market operating system in 2017 led to inaccurate usage calculations and bills. Ofwat imposed a nominal £1 fine to reflect the compliance of Thames in improving its systems.
News
MOSL calls for non-household specific ODIs at PR24
Non-household water market operator MOSL has set out suggestions for how to include concerns of the business sector in PR24 plans including setting ODIs to allow wholesalers to invest in metering and data.
News
MOSL launches innovation fund
MOSL has launched a £1 million fund to encourage innovation in the non-household water sector. It is designed to improve the market and deliver benefits to business customers.
News

Featured

Tackling the challenge of long unread water meters
The non-domestic water sector's battle against long unread meters is livening up. With the pairing initiative and the risk of regulatory penalties, long unreads have never been a hotter topic.
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Lack of smart meter data for non-domestic consumers ‘barrier to net zero’
A lack of adequate smart energy data for non-domestic consumers is a barrier to the government’s net zero commitments, a consultation has warned. The Department for Business, Energy and industrial Strategy said the current rules mean non-domestic consumers have a limited ability to engage with their energy use and the benefits provided by smart meters. As such, the department is proposing changes to supply licence conditions.
News
Ofwat confirms temporary price increases for retail
Ofwat has confirmed its decision to temporarily increase the maximum prices business retailers are permitted to charge as a result of increased levels of bad debt. Under the regulator's plans, where bad costs across the market exceed 2 per cent of revenue, retailers will bear 25 per cent of the costs, with the rest passed on to customers.
News

Latest in Non-domestic water retail

MOSL launches hub for standardised market processes
Following extensive industry engagement, MOSL has launched a hub to standardise transactions between water retailers and wholesalers. The first process to be standardised by the market operator is the most commonly used - the verification of meters
News
MOSL launches market improvement fund
MOSL has opened applications to its Market Development Fund to find innovative solutions for shared challenges through collaboration, partnerships and third-parties. Between £10k and £150k is available to successful bids from a total pot of £1million.
News
Defra’s strategic policy statement lacks ‘precision and priorities’
Utility Week hears initial thoughts from the water sector on the first draft of Defra’s strategic policy statement to Ofwat, with commentators warning that it lacks the detail required to trigger the investment needed at PR24 if the government is serious about tackling river pollution and decarbonisation.
Analysis
Northumbrian sets 2027 as Emission Possible date
Northumbrian Water has joined the UN-backed Race to Zero global campaign as it announced plans to achieve net zero carbon by 2027 - three years earlier than the industry-wide commitment. However, the target excludes process emissions, which make up half of the company's total greenhouse gases. 
News
Judges named for Ofwat’s £40m Water Breakthrough Challenge
The judging panel for the main competition within Ofwat's innovation fund has been named with eight people chosen from industry, academia, R&D and beyond the water sector. The competition is designed to encourage innovative ideas, collaboration and sharing of risk to develop projects.
News
Most customers missed out on support from water retailers
The majority of business customers were not aware of the support that was available to them during the pandemic from their water retailer as most did not recall being contacted about help to pay bills, a CCW report has shown.
News
EA proposes flexibility for WINEP
The Environment Agency has proposed allowing water companies up to 25 years to deliver on environmental programmes and extending the timeframe for the Water Industry National Environmental Programme (WINEP) from five to ten years.
News
Water policy must be as ambitious as the sector
Water UK's director of policy Stuart Colville tells Utility Week the government needs to match the water sector's ambition to meet demand management goals and to improve sewerage systems
Analysis
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