Non-domestic water retail

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Thames Water has agreed to pay £11 million to non-household customers and water retailers after inaccuracies in its data provided to the central market operating system in 2017 led to inaccurate usage calculations and bills. Ofwat imposed a nominal £1 fine to reflect the compliance of Thames in improving its systems.
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Non-household water market operator MOSL has set out suggestions for how to include concerns of the business sector in PR24 plans including setting ODIs to allow wholesalers to invest in metering and data.
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MOSL has launched a £1 million fund to encourage innovation in the non-household water sector. It is designed to improve the market and deliver benefits to business customers.
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The non-domestic water sector's battle against long unread meters is livening up. With the pairing initiative and the risk of regulatory penalties, long unreads have never been a hotter topic.
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A lack of adequate smart energy data for non-domestic consumers is a barrier to the government’s net zero commitments, a consultation has warned. The Department for Business, Energy and industrial Strategy said the current rules mean non-domestic consumers have a limited ability to engage with their energy use and the benefits provided by smart meters. As such, the department is proposing changes to supply licence conditions.
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Ofwat has confirmed its decision to temporarily increase the maximum prices business retailers are permitted to charge as a result of increased levels of bad debt. Under the regulator's plans, where bad costs across the market exceed 2 per cent of revenue, retailers will bear 25 per cent of the costs, with the rest passed on to customers.
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Latest in Non-domestic water retail

“This reorientation away from ticking the boxes towards what our customers are telling us… it’s been an incredibly profound change for the industry.” Matthew Wright,chief executive, Southern Water
Interviews
Ofwat says it expects water company boards to self-regulate to clean up corporate governance if they are to escape new licence conditions, reports Ellen Bennett.
News
Scottish water and sewerage company, Business Stream, says savings for the public and third sectors are expected to reach £37.1 million through a contract extension deal.
News
Utilities can mobilise charities to extend the reach of their corporate social responsibility programmes, says Stephen Burke
Opinion
The show must go on, whatever the weather. Justin Pugsley finds preparation, rapid response and insurance the vital ingredients for utility resilience through winter weather
Opinion
Well behind the pack in 2002, Scottish Water at ten has smashed expectations and is taking on new Hydro Nation challenges, says Karma Ockenden.
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