Smart meters

Editor's picks

Energy retailer Bulb has outlined plans to offer low-income or vulnerable customers a free smart thermostat. The company will trial the free fittings of Google Nest Thermostat E devices in 2,000 West Midlands homes and, if successful, will expand it to 30,000 properties across the UK.
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There was a “significant increase” in the proportion of complaints about smart meters in the final quarter of 2020, Ofgem’s latest consumer perception survey has found. It comes as the government published the latest smart meter installation figures, revealing that 3.2 million smart and advanced meters were fitted during 2020.
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As the industry nears the original smart meter rollout end date of 31 December 2020, Utility Week speaks to observers from across the sector for their views on the missed deadline and whether the 2025 goal may suffer the same fate.
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Latest in Smart meters

The challenge of scaling up the smart meter roll-out is shared across gas, water and electricity companies. As the panel debate and workshop at the Utility Week Live Summit discussed, smart meters prepare consumers for the changes to come on the net zero journey. But is there are also a case for using the energy sector's new dual band communications network for smart water meters too? Read on to hear more about delegates' views.
Analysis
The energy sector is seeing a rapid evolution of customer journeys and channels, with consumer expectations growing all the time. But are the energy market and the systems changing fast enough to meet these needs? This new white paper from Coeus Consulting considers some of the key challenges facing technology leaders across the energy sector and their wider significance.
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Local authorities are facing the dual pressures of boosting investment and decreasing emissions. However, these goals are not mutually exclusive. As part of our Countdown to COP series, SSE’s Stephen Stead looks at how forward-thinking councils are seeking to use the post-Covid economic recovery to modernise their energy infrastructure.
Opinion
A total of 10 million smart meters have now been connected to Britain’s national secure network, the Data Communications Company (DCC) has announced. Since the start of the pandemic last year more than 5.5 million smart meters have been connected to the network. Angus Flett, DCC chief executive, said the latest milestone showed the rollout was reaching "critical mass".
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Smart meter manufacturer Landis+Gyr has struck a major deal to provide EDF with a further 650,000 SMETS2 gas and electricity meters over the next four years. 500,000 devices. Landis+Gyr has been involved in the rollout since 2013 and is under contract to supply 22 million smart meters in total and has already delivered around 12 million.
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More than 70 per cent of consumers say they are satisfied with their smart meter, the highest level recorded, Ofgem’s latest consumer perception survey has found. There was also a significant increase in satisfaction of the smart meter installation process. However, the survey recorded the lowest number of people who said they had ever switched supplier, with just 45 per cent claiming to have ever done so.
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Ovo Energy has launched a trial which will link a customer's smart meter to a smart thermostat in what it claims is an industry first. A small group of customers have been offered a tado smart thermostat linked to their smart meter and able to extrapolate data to provide bespoke advice through the supplier’s My Ovo app.
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Smart meters could be used to monitor energy usage patterns to help the most vulnerable continue to live safely in their homes, a new study has found. Smart Energy GB’s Smart Future of Healthcare report, which was conducted by independent thinktank 2020health, found smart meters could be used to monitor consumer behaviour for signs of deviation, which may indicate there is a problem.
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