Green Energy UK

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Eon warned over ‘severe deterioration’ in call wait times

Eon warned over ‘severe deterioration’ in call wait times

Ofgem has said customer service across energy retailers is “just not good enough” after its latest review of the sector found failings at all 17 suppliers probed. It has issued Eon with a provisional order over its "very poor" standards around call waiting times and abandoned call rates but also identified 'moderate weaknesses' at 11 further suppliers. As a result of its findings, Ofgem has said it will consider “stronger, more prescriptive minimum consumer standards”.

1 year ago

Which? names first ‘Eco Providers’ for energy

3 years ago

Fixing a broken retail market

As chief executive of one of the market’s earliest disruptors, Doug Stewart has seen a lot of change since Green Energy UK came onto the scene in 2001. He talks to Utility Week about his concerns about mutualisation being triggered for the third year in a row in relation to suppliers not meeting their renewables obligations and his disdain at Ofgem’s rebranding of the big six to the "large seven".

3 years ago

Suppliers failing to meet Renewables Obligation should be ‘starved of cash’

3 years ago

On the Move – Yu Group appoints new chairman; Good Energy announces CFO

A number of senior appointments have been announced by two utility companies. Yu Group has appointed a new chairman while Good Energy brings in a new chief financial officer.

4 years ago

Green Energy UK secures first ecolabel tariff

Green Energy UK has announced it has secured an international ecolabel for its new tariff. The Green Energy EKOenergy tariff provides customers with 100 per cent green energy that is verifiable.

5 years ago

UK offshore wind market sees 9% growth

5 years ago

One million homes now supplied with biomethane

5 years ago

Ofgem grants price cap derogation extension to three firms

Energy industry regulator Ofgem has extended the derogation it has given to three renewable energy suppliers in relation to the standard variable tariff (SVT) price cap.

5 years ago

Price cap derogations allay concerns of green tariff ‘loophole’

Energy companies have responded positively to the news Ofgem has granted price cap derogations to three suppliers.

5 years ago

Ofgem grants price cap derogation to three suppliers

Three renewable energy suppliers have been offered a temporary derogation for renewable standard variable tariffs (SVTs) from the default tariff cap.

5 years ago

Ombudsman received ‘record-high’ complaints about Spark Energy

In total the Ombudsman opened investigations into more than 800 customer complaints about Spark Energy over the past 12 months, with October seeing the record-high of 105 complaints.

5 years ago

Ofgem under fire over Iresa

Ofgem’s regulation of small suppliers has come under scrutiny following the news last week that

6 years ago

The end of Brighter World

Brighter World Energy is no more. Will it be the last energy supplier to fall victim to "market pressures"? Lois Vallely investigates.

6 years ago

The green, green gas of home

Alice Cooke examines the advances being made in the green gas market, and asks green gas suppliers what they have to say about the industry.

6 years ago

Get creative about flexibility in the energy market

7 years ago

Green Energy UK launches time-of-use tariff

7 years ago

Blog: GB Energy meets its end; big six freeze prices; Pennon, South Staffs unite

7 years ago

Grid-injected biomethane industry receives boost

8 years ago

Green Energy launches UK’s first green gas supply

8 years ago

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