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For two thirds of water companies complaints fell last year but Thames saw a 57 per cent rise after going live with a new billing system and experiencing IT issues. CCW warned it and Southern to make quick improvements.
4 years ago
Ofwat has modified the licences of water companies in England and Wales, with the exception of Wessex Water, to limit the amount of money shareholders can be paid if a water company is in financial difficulty. The regulator expressed disappointment that Wessex had not consented to the change and said it would "consider how to proceed".
Tom Andrewartha, water efficiency manager at Northumbrian, talks to Utility Week about the newly formed group for a joined-up campaign to change household habits around water in lockdown and beyond.
With a record number of appellants requesting referrals from Ofwat to the Competition and Markets Authority for their PR19 business plans, Utility Week gathers expert views on the areas most likely to feature in the appeals.
With just one day to go until the deadline for appealing to the CMA, SES Water has accepted its final determination but highlighted the challenges the cost gap and lower allowed revenue will create. Newly appointed chief executive Ian Cain said company had raised its concerns to Ofwat and would look for alternative approaches to deliver for its customers.
Yorkshire Water's rejection of Ofwat's final determination on its 2020-2025 business plan, triggering a referral to the CMA, has lit the touch paper on what was already an explosive situation. But will the fire spread? Ruth Williams investigates whether the company's concerns represent a wider rebellion across the sector.
5 years ago
The Consumer Council for Water (CCWater) has singled out four companies for continued issues with handling customer complaints. However, there was more positive news across the water sector as a whole.
Newly released figures show that the majority of water companies beat their targets on leakage in 2018/19, however water usage increased during the year from 141 litres to 143 litres per day
Severn Trent, one of three companies that had their business plans fast-tracked by Ofwat, is
Ofwat chief executive Rachel Fletcher was clearly unimpressed by most of the business plans submitted
A total of 14 water companies have submitted their revised business plans for the 2019 price review, PR19 to Ofwat today (1 April).
Most water companies in England and Wales will be resubmitting their PR19 business plans to Ofwat today (1 April) after the regulator took a tough stance on all but three at the end of January.
Ofwat has taken a tough stance on all but three water companies and will push them to go further to deliver for customers between 2020 and 2025.