Thames Water

Ofwat: Customer service still has a long way to go

Thames names former Centrica boss as CEO

Thames confirms it lacks funds to repay loans

Thames Water results: Pollution up, profits down

Thames: We started too late to meet PR19 commitments

Ofwat lowers customer returns by £43m

Thames accused of being unprepared after thousands cut off

Thames Water to cut up to 300 jobs

Thames Water is preparing to axe up to 300 jobs. The staff affected will be from the retail and digital teams. It follows weeks of pay negotiations with trade unions including GMB, which described the planned redundancies as "abhorrent".

Strikes loom at Thames and Scottish Water

Industrial action is on the horizon at both Scottish Water and Thames Water following disputes about pay. Workers at Scottish have already voted overwhelmingly to strike, while Thames workers are due to vote on a final pay offer negotiated with union bosses. GMB – which represents workers at both water companies – said that it doesn't think a better deal can be achieved through further negotiations with Thames Water, and a union spokesperson added that strike action is likely to follow if members vote against the deal.

Thames ring-fences extra £500k for vulnerability support

Thames is dedicating £500k through its Trust Fund initiative to support financially vulnerable households in London and the Thames Valley. This includes £400k in grants to debt and money advice services across the region and £100k to a household pot that customer service employees can direct billpayers to.

Thames: No dividends coming this decade

Shareholders in Thames Water are unlikely to see a dividend payment before 2030, interim co-chief executive Cathryn Ross has said. The former Ofwat boss also bemoaned a “backwards looking and risk averse” regulatory regime and a lack of co-ordination between the various bodies overseeing the sector.

Former Thames, Ofwat and Drax bosses join Ofgem board

Ofgem has appointed five new non-executive directors to bolster its board. The appointments include former employees of the likes of Ofwat, Thames Water and Drax, as well as an ex-government adviser and a former member of the European Parliament.

Thames: Our assets need £20bn upgrade

The cost of upgrading and future-proofing Thames Water’s ageing assets would be almost £20 billion, the company has revealed. To tackle the most pressing issues, Thames has proposed spending £4.7 billion on its assets in the five years to 2030. The figures are revealed within Thames’ PR24 business plan which it made public on 5 October, three days later than Ofwat’s submission deadline.

Water bills could rise by up to 64% by 2030

Water firms seek £96bn across AMP8