Wave

Water retailers call for certainty on bad debt situation

Ruth Williams speaks to senior figures across the non-domestic water market to get their views on the support needed for the sector resulting from the latest national lockdown.

Riding the Wave of 2020

It has been an extremely challenging year for the non-household water market, and as Wave chief executive Lucy Darch tells Utility Week, retailers started out with little resilience to deal with the fallout. She gives her view on how to strengthen the sector for the future and what a second lockdown means for customers.

Locking down retailer protections

The second lockdown has forced many businesses across the UK to close once again. However, the full suite of protections for non-domestic water customers have not been reinstated. Utility Week talks to the chief executives of Business Stream, Castle Water, Water Plus, Waterscan and Wave, among others, about their concerns on how the latest restrictions will affect an already fragile market.

On the move: Centrica, MOSL, Water Resources West

Business water retailer rankings revealed

Market operator MOSL has published the second of its league tables, showing how retailers and wholesalers performed over the past six months.

Time to improve the pipeline of women leaders in utilities

"If I could counsel my younger self, I would suggest acknowledging and presenting my skills more openly"

Water retailer Wave announces Scottish growth plans

Water retailer Wave has laid out plans to expand substantially in Scotland.

Utility Week looks back at CEO interviews of 2018

As another year draws to a close, Utility Week reflects on the interesting discussions had with several industry leaders up and down the country throughout 2018.

South East Water partners with Hive to detect leaks

South East Water has become the first domestic water supplier to  partner with Hive, Centrica's connected home provider, to help customers monitor their water usage and detect and reduce leaks. 

Wave signs water retail contract with Sports Direct

Wave partners with Hive to improve leak detection

The introduction of this “smart technology” to business water customers “complements” Wave’s commitment to driving water efficiency, the retailer said.

How are the water retailers performing?

Why have complaints in the non-household water retail market rocketed since competition was introduced? And what are retailers be doing about it?

Water retailers risk backlash over poor complaints handling

Water retailers must address the causes behind complaints arising during the first year of supplier switching or face a backlash from business customers, the Consumer Council for Water (CCWater) has warned.

Eight out of ten complaints about Castle Water, Water Plus or Anglian

Eight out of ten complaints in the newly opened non-household water market relate to one of the three biggest companies, according to the Consumer Council for Water (CCWater).

Water market data ‘absolutely useless’, say retailers

The non-household water market is still plagued by poor quality data one year after market opening, according to retailers.