in association with

A new insight report from Utility Week, in association with Gartner magic quadrant technology leader Content Guru, explores the qualities and approaches which define outstanding customer experience in a world of multi-channel communications.

Download this exclusive report to hear how utilities including Octopus Energy, Shell Energy, UK Power Networks and Severn Trent outperformed key industry service metrics and learn about their strategies for maintaining seamless omni-channel customer experience.

Report highlights include:

  •  Insights into the real challenges and successes of sector customer experience leaders
  • Thought leadership from Content Guru – a Gartner magic quadrant leader for contact center as a service
  • Insights into efficiency opportunities for onmi-channel utilities
  • Opinion on the importance of key channels for overall customer satisfaction

Download the full report

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