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This new report from Utility Week and Gartner magic quadrant technology leader Content Guru, provides in depth case studies and guidance for utilities pursuing excellence in multi-channel communications.

This freshly compiled report brings together detailed insights into the customer engagement strategies of Octopus Energy, UK Power Networks, Severn Trent and Shell Energy.

Download the report now to read how they have managed to outperform key industry service metrics and access thought leadership on the key elements for seamless omni-channel customer experience in an environment of rising consumer and regulatory expectations.

Report highlights include:

  • Insights into the real challenges and successes of sector customer experience leaders
  • Thought leadership from Content Guru – a Gartner magic quadrant leader for contact center as a service
  • Insights into efficiency opportunities for onmi-channel utilities
  • Opinion on the importance of key channels for overall customer satisfaction
  • In depth case studies from Octopus Energy, UK Power Networks and Severn Trent on how they have developed omni-channel enagment strategies and 24/7 response mechanisms

Download the full report

Choose how to access this report:
By completing the form below you give permission to our sponsor Content Guru to contact you in relation to their products and services, and will receive the report free of charge. You can see Content Guru’s privacy policy at: https://www.contentguru.com/about-us/privacy-cookies-policy/ .
Alternatively, please use the link on the right to purchase the report from our store.

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