EDF has struck a landmark deal with Octopus Energy Group to licence the Kraken platform.
Under the agreement announced today (4 November), EDF will transfer its 5 million customers across to Octopus’ proprietary platform, meaning Kraken will be licenced to serve more than 20 million consumers globally.
As well as managing its customer accounts, EDF will use Kraken to further develop its home heat and electric vehicle offerings. The migration will start in summer 2023 and the project is aiming to complete within 18 months.
EDF is the third supplier to adopt Kraken, following Eon and Good Energy.
Philippe Commaret, managing director for customers at EDF, said: “We’re determined to operate a strong, sustainable and diverse retail business that can deliver a great experience to our employees and customers.
“Whilst our existing systems continue to serve us well, Kraken’s dynamic platform will grow with us, adapting quickly to the rapid changes happening in the energy industry as we accelerate action to tackle climate change.
“For our customers, this investment will allow us to offer our great services even more efficiently to even more customers and is our commitment to them that we are not going anywhere. We are here for the long-term, helping Britain achieve net zero.”
Greg Jackson, chief executive and founder of Octopus Energy Group, said: “We’re ecstatic to have another Kraken client in the form of EDF, whose customer service and dedication to renewable and low carbon energy has already made it one of the most forward-thinking companies in the sector.
“Combining the company’s knowledge and customer base with Kraken’s connectedness across the whole retail energy landscape will enhance experiences for customers and EDF customer service teams alike.”