End of DNO incentives risks ‘sub-optimal’ customer service
A lack of financial incentives for distribution network operators (DNOs) to improve service risks creating a “postcode lottery” which could result in “sub-optimal customer outcomes”. That is according to Ofgem’s Stakeholder Engagement and Consumer Vulnerability (SECV) Incentives Panel, which has just published its final annual report. As the incentive scheme draws to a close, after eight years, the SECV Panel’s 2022-23 assessment warns that “stakeholder engagement is not truly embedded across all DNOs, and certainly not to the same standard”.
Standard content for Members only
To continue reading this article, please log into your Utility Week Account or subscribe nowAlready registered?
Log in
Check to see if your company has a corporate membership here, to activate your account you’ll need to use your corporate email address and complete this registration form.
To discuss further options, call us on 01342 332057 or request a call back.
