The utilities market is undergoing major change. New regulatory regimes are ramping up the pressure for both the energy and the water sectors to deliver new levels of efficiency and customer value.
In May 2017, Utility Week asked senior individuals with responsibility for innovation and technology adoption in energy and water companies to what extent they viewed customer engagement, skills and new technologies as critical factors in the future of their businesses and how closely they are linked to clear strategic goals.
This report reviews what we found. Click below to download it.