The energy sector is seeing a rapid evolution of customer journeys and channels, with consumer expectations growing all the time.
But are the energy market and the systems changing fast enough to meet these needs?
Technology has a key part to play in this process as well as enabling the industry’s own sustainability goals.
This new white paper from Coeus Consulting considers some of the key challenges facing IT leaders across the energy sector and their wider significance to their businesses, including:
- Reducing its own energy consumption through moving data centres to the cloud,
- Building an IT infrastructure and suite of applications for the future using appropriate technologies and suppliers to support, and
- Supporting changes in customer consumption & business needs by working with the business on new ways of working and new creative digital solutions.
In parallel, IT leaders need to help the wider organisation transition:
To meet the increase in renewable energy: IT needs to ensure that technology strategy, processes and polices are fully aligned and directly contributing to company sustainability targets and investment & product initiatives.
To balance variable supply of renewable energy generation to keep up with demand: IT needs to provide an infrastructure and network of applications for the future using appropriate technologies and suppliers to support.
To manage customer data and optimise customer journeys: IT needs to increase innovation and improve flexibility by reviewing and improving supplier contracts and sourcing models.
Register below to download the Coeus Consulting white paper which recommends a range of actions that IT leaders should be considering and case studies from leading energy companies.
Download the full report