Businesses appreciate any steps taken to reduce uncertainty, whether relating to government policy or price fluctuations. This can help them better understand their future cost exposure and secure investment in efficiency measures to reduce consumption.
Given the costs and level of regulation now involved, energy is by far the bigger utility concern for manufacturers. But suppliers can help.
Energy suppliers have a clear role in helping their customers understand future price fluctuations; providing the best available information on likely future wholesale prices, increases in government policy costs and any changes to transportation charges. A proactive approach to providing this information in a user-friendly way would be top of our utility wishlist for 2016.
Suppliers are also often the sole point of contact companies have with regards to energy policy. 2016 will see the continuation of the Business Energy Efficiency Taxation Review, the possible demise of the CRC scheme and alternative energy reporting arrangements. Manufacturers will not only look to their energy supplier for information about such decisions and their likely impact, but will also expect their supplier to represent their views in ongoing policy discussions.
It’s a responsibility, but being a source of expert guidance, information and support to customers presents an opportunity for suppliers to deepen relationships and add real value.
Claire Jakobsson, head of climate, energy and environment policy at EEF, the manufacturers’ organisation