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Utilities are rushing to unlock the potential of artificial intelligence to positively transform operations and services. This landmark report from technology leaders at Cognizant and the Center for the Future of Work highlights the strategies needed to ensure challenges at the interface between technology and humans do not undermine AI’s enormous potential.

Many utilities are already benefitting from the application of artificial intelligence in areas such as customer service and asset management. But as use of AI scales up, companies need to think more strategically about the big picture impact AI could have on the future shape of their workforce and the way human resource and skill is deployed.

This report explores how organisations can optimise both the capabilities of AI and their human capital for gains in productivity, efficiency and performance.

The report includes key insights relating to:


  • Identifying priority opportunities for embedding AI in the workplace
  • Understanding job roles as a collection of tasks that can be shared between humans and technology
  • Understanding the future needs and capabilities of an “augmented” workforce
  • The impact of AI on the human resources function in the business

Download the report now and ensure your organisation is ready for the impact AI will have on its workplace and operations.

Download the full report

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