Northumbrian Water has once again been voted the UK’s top water company in the British Water 2018 annual performance survey.
It is the seventh time in eight years that the utility firm has topped the trade body’s annual survey for supplier satisfaction with an average overall score of 7.7 out of 10
Each year, the survey measures suppliers’ views on how the main water and sewerage companies perform and compare with each other.
It looks at 10 different performance areas, including contract procurement, contractual approach, impact on the supply chain and communication.
Northumbrian Water also scored the highest in nine out of 10 of the categories.
“This is another great result with suppliers choosing us as the number one water company to work for again,” said the group’s contracts procurement manager, Stephen Whaley.
“It demonstrates the hard work that we have put into building strong, working relationships with our suppliers in order to deliver an excellent service to our customers.”
The Northumbrian Water suppliers who took part in the survey, range from framework capital contractors and consultants, to chemicals suppliers, distribution materials suppliers, maintenance, waste and operational contractors.