Npower ahead of target to reduce late bills

Npower has reduced its late bill backlog by more than its target.

The company reduced its late bills to 343,000 accounts, beating its target of 350,000 and there has been a fall in complaints, having received 132,821 in May and 120,016 in June.

Of these complaints, 15,683 were unresolved after 24 hours in May, whilst 10,788 remained unresolved in June.

The company claims it is now clearing 88 per cent of complaints within 24 hours and has revealed its plans to invest £20 million in order to resolve the issue, adding a further 650 members of staff to its workforce, in addition with the 800 last year.

Roger Hattam, domestic retail director at the company, said: “We are now billing over 93 per cent of our customers on time.

“As we said last month, we remain confident and committed to getting our late bills down to 65,000 customers – 2 per cent of our customer base – by the end of August and to reduce our complaint levels substantially by the end of the year.”

The company has also said that its customers who left before the 1 December 2013, and didn’t receive their final bill by the 1 June 2014, will see the clearance of their unbilled debt.