Ofgem has today (20 February) launched an investigation into Western Power Distribution’s (WPD) obligations to its priority service register customers.
WPD is the electricity network operator which covers the Midlands, South Wales and the South West.
The energy regulator is looking into whether the network operator is in compliance with rules around updating and providing information to vulnerable customers on its priority service register (PSR).
Under the licence conditions, network operators have various obligations relating to customers on the PSR. These include a duty to establish and maintain a PSR, a duty to give information and advice to PSR customers and a requirement to publicise the register’s services and procedures.
Ofgem stressed that the opening of the investigation does not imply that it has made any findings about non-compliance.