Energy regulator Ofgem will modify the smart meter installation code of practice to require the code’s governance board and administrator to publish domestic customer survey reports on its website.
Writing in a decision letter to stakeholders, head of metering and market operations at Ofgem, Jacqui Russel, said the regulator expects the modification to improve the transparency of supplier performance and make them more accountable for their actions and decisions.
“We also expect to see improvements in the quality of data through the introduction of additional scrutiny”, she added.
Ofgem has made several amendments to its initial proposals, including that:
- Only the results of domestic customer surveys will be published
- Results prior to Q4 2019 will not be published and the maximum time series period will be 12 months
- The administrator will draw on information submitted to it in confidence to produce the reports for publication
The Smart Data Communications Company (DCC) recently revealed that more than 2.5 million SMETS2 smart meters had been installed.
Last month, the Department for Business, Energy and Industrial Strategy said the smart meter rollout deadline could be extended to 2024.
Suppliers were initially given until the end of 2020 to make all reasonable steps to offer every home a smart meter, a target which has looked increasingly impossible over the past few years.