The reporting regime demands more frequent data, presented more prominently on company websites. ‘This should mean that suppliers improve the way they handle complaints” said the regulator’s consumer policy partner, Philip Cullum.
Under Ofgem’s revised rules, complaints data must be presented quarterly under the same headings and only two clicks away from the home page. The headings include numbers of complaints per 100,000 accounts and percentage resolved by the following working day and within eight weeks.
League leaders for the fourth quarter of 2012 on the resolved-next-day count were Eon and EDF Energy on 92 per cent. Scottish Power came last on 68 per cent.