The number of people who remember their standard variable tariff (SVT) increasing has fallen by 11 per cent, according to a combined Ofgem and Citizens Advice consumer perception survey.
In the poll, which was conducted at the start of the year when the price cap came into effect, 49 per cent of respondents said they did not remember their energy supplier increasing their SVT.
Only a quarter of consumers said they were aware of the default price cap. This compares to 20 per cent who said they were aware of the cap between October and November last year which is around the time the default cap was announced.
The quarterly survey is used to monitor domestic energy consumers’ perceptions about the quality of service in the energy market.
Data was collected using a mixed-mode survey of 3,200 domestic energy bill-payers in Great Britain and Ofgem said the results were generally stable, with a few exceptions.
It also found that 19 per cent had an informed awareness of the price cap, compared to 15 per cent in the last quarter of 2018.
It did however find that the number of people who reported being satisfied with the ease of understanding their bills to have increased by 3 per cent to 75 per cent.
Among those who have switched their supplier, 66 per cent said they used a price comparison service compared to 62 per cent the previous quarter.