Ofgem has widened the scope of its investigation into the way energy supplier Utility Warehouse manages customers in debt.
The energy regulator has revealed that it is now investigating how the supplier reports on its performance in relation to dealings with domestic customers.
This is in addition to to investigating whether Utility Warehouse puts in place “appropriate repayment options” for customers in debt.
Ofgem said: “This includes whether it does enough to try and contact customers in or at risk of debt and to establish with them manageable repayment plans based on their ability to pay, as Ofgem’s rules require.”
The regulator will also investigate whether the company is installing pre-payment meters appropriately as a means of recovering debt from customers, particularly when they install them under warrant.
Ofgem stressed that the widening of the investigation, which was launched in June last year, does not imply that it has made any findings about non-compliance.