Ofgem: ‘Won’t pay’ fears have not materialised

Fears that energy customers would stop paying their bills despite having the funds to do so have not materialised, Ofgem has claimed. The regulator told Utility Week that bad debt levels show that the fear over “can pay but won’t pay” behaviour has not yet happened. Concerns that customers would simply stop paying their bills emerged earlier this year ahead of the ban on forced prepayment meter installations. 

Standard content for Members only

To continue reading this article, please log into your Utility Week Account or subscribe now

Already registered?

Log in

Request a call back