Eversmart Energy has already been subject to four times as many complaints this year as in the whole of 2018, the Energy Ombudsman has revealed.
Billing and switching problems have been found to be the most common causes of complaints.
An Energy Ombudsman spokesman told Utility Week: “We have seen a significant increase in complaints about Eversmart Energy, receiving four times as many complaints so far this year as we did in the whole of 2018.
“Billing and switching have been the main drivers of complaints.
“We are keen to work with Eversmart to help the company reduce the number of complaints that reach us and address the root causes of this increase in unresolved complaints.”
Yesterday (5 September) it was revealed that the Manchester-based supplier has had a winding up order issued against it by National Grid.
Another supplier which recently had winding up petitions filed against it was Solarplicity, which has since ceased trading.
Utility Week has contacted Eversmart for a response, but none had been received at the time of publication.
In an interview with Utility Week in November last year, Eversmart’s chief executive Barney Cook insisted Eversmart had a handle on its risks.
“We recognise our risks and we recognise how we can be sustainable. Although we have seen growth in certain months it doesn’t mean we are growing at an accelerated rate every month, so we are very measured in how many customers we take on. A big driver in our customer acquisition is our smart meter rollout.”