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Changes made by Ofwat and MOSL to support the water retail market and protect customers from bills during lockdown contain ambiguities and need urgent clarification, according to Castle Water's chief executive.
4 years ago
5 years ago
Castle Water has accused Thames Water of using inaccurate meter information to back-bill its customers.
Giving evidence to the House of Commons’ environment, food and rural affairs select committee, which is conducting an inquiry into the regulation of the water industry, John Reynolds, the CEO of Castle Water said the first year of the non-domestic market liberalisation had been “hard work”.
6 years ago