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Water companies can now be fined for poor customer service
…of customers’ needs”. David Black, chief executive at Ofwat, said: “From today we are putting water companies on notice to improve customer service and where we see failure, Ofwat can…
Weekend press: Shapps to slash energy bill support
…Labour and Plaid Cymru of “ignoring the elephant in the room”. “There are hundreds of watercourses running through privately owned land in Wales,” she said. “Alongside support for community-owned schemes,…
Networks see £1.5bn boost from surging inflation
…is linked to the cost of debt allowance and how it is deflated by a long-run assumption of inflation. Because the interest paid on fixed rate debt does not change…
Are electricity networks doing enough on SF6?
…five years to address their long-run SF6 risk cannot be assumed – be that to support cost-efficient outcomes for SF6 asset-management or for net-zero delivery,” it said. Maxine Frerk, associate…
Ovo CEO: Waste of time to debate hydrogen heating
…heat pump tariff. Under Heat Pump Plus, Ovo is offering a 15p per kWh so called “add on” rate for running the electrified heating devices. The company said this will…
Call for energy ‘help to repay’ scheme for 5.5m Brits in debt
…They said: “This could be based on an individual’s income and expenditure, as calculated using the Standard Financial Statement – an agreed, objective tool for assessing affordability, run by the…
Housing associations demand targeted bill support
Leaders of 34 housing associations have called on government to provide targeted energy bill support this winter. Sparked into action by Utility Week’s Action on Bills campaign, top bosses at…
Best and worst suppliers for customer service revealed
Ofgem has revealed the best and worst performing suppliers based on customer satisfaction, following a major consumer survey. The energy regulator has updated the results of its latest Energy Satisfaction…
More than half of UK homes only meet the insulation standards of the 1970s or earlier
…said these properties lack features required by more modern regulations such as sufficient floor and loft insulation, wall cavity insultation and double glazing. The study is a rerun of similar…
Social tariff could cut £300 from fuel poor’s energy bills
…ultimately an interim measure whereas a social tariff really embeds the idea that vulnerable people need to have help with their energy bills properly over the long term,” she said.…
UK’s ‘creaky infrastructure’ leaks twice as much electricity as it imports
…is lost, and a further 5-8% is lost over the distribution networks. National Grid Electricity System Operator’s research into electricity losses concludes that losses are higher at a distribution level…
ESO seeks to learn from DFS
The majority of consumers who participated in National Grid Electricity System Operator’s (ESO) Demand Flexibility Service (DFS) last winter found it a positive experience, new research has shown. A total…
Consumers want higher standards of water service
…and dissatisfaction at the levels of compensation offered. CCW’s research notes that the scheme has not been revised for 20 years and calls for modernisation to reflect changed consumer expectations…
Shock tactics needed to provoke behaviour change
…call to action would be more effective to make people think about their own consumption. Mike Keil, senior director of policy, research and campaigning, said: “Messages that are targeted at…
Octopus calls for cap on energy broker commissions
Octopus Energy is calling for energy broker commissions to be capped, after research it conducted found millions of small businesses had a negative experience with a broker in the last…
A quarter of customers cannot repay energy debt
…calls for the chancellor to introduce a Help to Repay scheme at the upcoming Autumn Statement. David Cheadle, acting chief executive of the Money Advice Trust, said: “High energy costs…
Weekend Press: Thames Water plots break-up as it scrambles to avoid nationalisation
…60% at the same time last year, it said. David Harris, SWW’s drought and resilience director, said heavy rainfall was not the only factor that had created additional capacity. He…
Up to 30% of households could qualify for social tariff
…regulator doesn’t have an answer yet on how “broad” a social tariff would need to be and how it should be paid for, he said: “The government has to make…
Weekend press: Water bosses could see bonuses stopped over sewage spills
…Conservatives follow,” he said. The Liberal Democrats said they had been calling for the ban for even longer. The party’s environment spokesman Tim Farron said Mr Barclay’s proposals did not…
Weekend Press: Thames Water could run out of money in months
Thames Water could run out of money by April, auditor warns Thames Water’s parent company could run out of money by next April if its shareholders don’t inject more equity…