Search Results for "action/run_search/save_id/28228783"
SSE to pay out almost £10m over excessive ESO payments
…the bid prices it charged the ESO to reduce Foyers’ output “significantly more expensive”. This included during periods of transmission constraint. Ofgem said the change was introduced by SSE to…
Eon pays out £5m over poor customer service
…contact the supplier. The regulator said Eon had already started addressing the issues and “worked constructively” with Ofgem prior to being issued with a provisional order requiring immediate improvements to…
NIC: Water efficiency policies do not go far enough
…to curb water consumption. “Though there are commitments and policies, we are not sure whether they have sufficient teeth to arrive at the targets,” he told peers. Hall said although…
Miliband: Lifting onshore wind ban a Labour priority
…extend to reducing “unacceptable” grid connection delays, he said: “The government has a responsibility to put its shoulder to the wheel. “We won’t let problems of the grid carry on…
EDF implements AI-powered customer service platform
…development back in-house. EDF principal software engineer Steve Bowerman said the Dynatrace platform provides EDF with greater insights about customer behaviours, queries and concerns and allows the company to tailor…
Farmland could be used to store millions of litres of water
…and winter flooding. Emily Brown, environmental scientist at Atkins, said the trial at Spains Hall Estate in Essex to use the whole farm as a store for water had to…
Thames seeks debt collectors
…debt, a spokesperson said. It currently uses five agencies, the contracts for which are up for renewal. The company said it had redesigned its customer debt journey to deliver the…
Smart meters needed ‘quickly’ to tackle water shortages
…reduce water use by 20% by 2038, however Defra said current plans would only deliver 17% per capita consumption (PCC) reduction by then. Defra said it expects companies to update…
Probe into ‘widespread’ sewage failings moves to next phase
…have been working through thousands of documents relating to water company processes and actions at thousands of wastewater treatment works. Working through these documents has been a huge undertaking. “Each…
South East summoned to urgent Ofwat meeting
…the future.” Customers have complained to the regulator, Black said, who did not receive adequate response from South East during the recent supply problems, or after raising concerns. He said…
More balanced gas and electricity bills ‘essential’
…those buildings for which there are no other viable solutions.” “It would aid clarity on buildings decarbonisation for the government to make such a statement,” the report states. The CCC…
Ofgem proposes additional bad debt allowance in PPM cap
…repaid by consumers, funds which are not are ultimately written off as bad debt. In a consultation published on Wednesday (28 June), Ofgem said it had seen evidence of what…
Ofgem CEO ‘frustrated’ with lack of pace on diversity
…energy. In response he said: “EDI is something that we’ve been talking about for over 20 years, not just in energy but across society and in other places…what’s frustrating is…
Regulator calms Thames collapse fears
…“has strong liquidity”. It comes in response to mounting media speculation that the water company is at risk of being placed into special administration. An Ofwat spokesperson said: “Over the…
Thames investors split on stumping up extra cash
…ready to invest the extra money,” the source said. “However, they are waiting on the Canadians to make their move. “While they haven’t ruled out extra investment they are currently…
O’Shea: Scrap standing charge to make bills fairer
…months. “So why don’t we simply get rid of this charge and roll the costs into the unit cost of the price cap instead, then those who more carefully manage…
Heat pump training grants to tackle skills shortage
…its Heat Training Grant scheme. It offers heating engineers £500 discounts for training at 60 approved training centres across England. Lord Callanan, minister for energy efficiency and green finance, said:…
Ofwat: We should have stepped in sooner to tackle debt
…coming months. The committee asked why Ofwat had failed to intervene sooner, to which Black said it was necessary to go back to the early 2000s to identify when action…
Ovo and EDF urged to waive ‘unfair’ exit fees
…now really they should be offering them a way out.” Sharing similar views is Jonathan Bean, a spokesperson for the Fuel Poverty Action group, who said not waiving fees “strengthens…
EA: Polluting water companies ‘will not or cannot change’
…up to £250,000 for offences. Reaction In response to the report, a Water UK spokesperson said: “Today’s results demonstrate the need to further accelerate improvements in environmental performance.” “We have…