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Everflow CEO: Ofwat hasn’t given competition a chance
…fundamental to our strategy,” Gill explains. “Our research tells us customers want simplicity across the board and don’t feel like they’re getting that from all areas of their utilities.” The…
Innovative electricity networks – The net zero enabler
…energy storage systems and a reliable and resilient grid. Investment in research and development (R&D) is crucial to drive innovation in the energy sector. It’s encouraging to see a planned…
Beware the siloed approach to data
…for fear of ‘missing out’ or maximising a future benefit. This must be robustly challenged internally and externally. Conventionally, research provided data, which was analysed and interpreted to form conclusions,…
Five ways to proactively build connections with customers
Trust in utilities is low – and that’s a longstanding problem. Research from brand intelligence firm Ello Group last year found only about a tenth of customers trusting their utility…
Building relationships and collaboration through contracts
…our research has found that psychological safety is crucial for project teams to excel. This entails creating an environment where problems and mistakes can be shared openly without fear of…
Five things you need to know about water network resilience
…pipe out there to take care of. There’s a whopping 450,000 km of water pipe in the UK, says Steve Kaye, chief executive of UK Water Industry Research (UKWIR). “We…
Overcoming barriers to success on carbon reduction
…carbon emissions tool to consolidate siloed data and develop a comprehensive “as is” view. Innovative search solutions like Generative AI can help ensure this data is easily accessible to gain…
Where is the evidence for 2026 hydrogen ruling?
…will leave a big gap in the research. One source told me: “This is yet another example of government kicking the can down the road. The hydrogen village trial was…
Ofwat: Customer service still has a long way to go
…in some operational areas, including during incidents. We have worked jointly with the CCW to undertake qualitative research on this which has also outlined some serious failings, including how companies…
Weekend press round-up: Coffey ‘fed up’ with water companies
…Dwayne Ryan Menezes, of the Polar Research & Policy Initiative, said an attack on the UK’s critical infrastructure could “cause internet outages and power blackouts.” “As damage to cables can…
CCC: UK must defend its lead on hydrogen and CCS
…the CCC echoes projections made by industry. National Grid’s own research shows that the sector needs to recruit for 400,000 jobs between now and 2050 to get the UK to…
Water firms failed to supply bottles to thousands during freeze
…livestock get the water they need in difficult circumstances”. In partnership with CCW, Ofwat is commencing research on customer experiences of water and wastewater incidents, including supply interruptions. The regulator…
Cost of forced PPM ban on bad debt levels revealed
…debt levels, consumer research carried out by Ofgem as part of its investigation into PPMs found that the majority of Brits believe suppliers should absorb debt within their perceived profits….
Utilities approached ‘breaking point’ during heatwave
…heatwave had lasted longer, according to a new study. The research, conducted by the Place-Based Climate Action Network (PCAN) at the London School of Economics, is based on focus groups…
Fixed tariffs mooted to kickstart geothermal sector
…research has suggested setting a fixed tariff at £50 to £55 could stimulate the geothermal industry in the UK. Tariffs would also help the geothermal sector to scale up more…
Water companies to be legally obliged to share data
…reporting. In May, the regulator also awarded £4 million to an open data project called Stream. The project aims to deliver infrastructure that will allow users to search, understand and…
UK must plan for hotter summers without coal
…an increased use of air conditioning units and electric fans. However, Aurora Energy Research senior associate Tom Smout added that other cooling appliances such as fridges and computer fans “also…
Extend Ofgem remit to protect businesses, MPs urge
…financial support for energy bills in future. “Which? research has previously found that low-income consumers will be left hundreds of pounds out of pocket on energy bills this financial year…
Ofgem announces director reshuffle
…the regulator in 2017 as chief engineer and was previously interim director of analysis and assurance, looking after the Regulatory Finance, Office of Research & Economics, and Engineering Hub functions….
Southern: Bill hikes require visible performance improvement
…we’re talking about.” Affordability concerns vary between households and billpayers, with Eves’ research indicating that water bills are “quite cheap in the overall scale of bills”. However the company recognises…