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Ofgem to expand PPM ‘do not install’ remit
…have on the industry. For more inspiration on improving customer service, sign up for our webinar with Capita. And look out for Utility Week / ServiceNow’s forthcoming research report on…
EDF wins funding for smart tariff comparison tool
…tariff analysis and research initiative. Future Energy Associates meanwhile has been awarded almost £27,000 for its Bundled Business Led Tariffs project which aims to create a “dynamic marketplace for energy…
1,500 pumped hydro plants of storage needed, says Royal Society
…energy. Earlier Caroline Still, senior associate at Aurora Energy Research; had told the committee that hydrogen-powered generation would play a “small but important part” in the generation mix. In the…
Just 11% trust energy firms on sustainability
…even when you take away the financial pressures – if we’re literally saying here is the money, issues remain.” Jennifer Summers, research director at Thinks Insight, which carried out the…
Government urged to bring forward decision on hydrogen
…green, electric heating.” UCL research fellow Phil McNally added: “The government should take ambitious steps to deliver affordable change in both the near and long-term, in a way that avoids…
Octopus’ ‘free’ heat pump gets ‘ball rolling’ on market competition
…homes, around 25 million, that need to have their gas boilers replaced when they next break. So the solutions that are being built today, and research and development into those…
Sunak ups heat pump grants and pledges grid reform
…objectives, if the UK is to continue to having a leading role.” Meanwhile, Tom Smout, Aurora senior research associate for the British power market, described Sunak’s announcement as “a major…
Weekend press round-up: Bills set to rise as water companies turn on spending taps
…Colm Gibson, managing director at consultancy Berkeley Research Group, said companies would need to show their plans can be delivered amid competition for a small pool of skilled workers, such…
Ovo CEO: Waste of time to debate hydrogen heating
…able to provide more heating per kWh than an equivalent gas boiler. To tie in with the launch of its new tariff, research conducted by Ovo shows that 45% the…
Code of conduct to keep flexibility providers in check
…is the voluntary code of conduct for flexibility providers established by the Association for Decentralised Energy (ADE) in 2019. Market research carried out ahead of the code being drafted suggested…
PR24: Welsh Water customers support bills hike
…and wastewater systems to meet the challenges of climate change, protect our rivers, and improve the resilience of our water supplies. Our research shows that the majority of our customers…
Ex-Tory MP: ‘Might as well nationalise energy suppliers’
…the energy sector. Martin Freer, director of Birmingham University’s Energy Research Institute, questioned the point of “messing around” with the retail market by nationalisation. “It is a very fragile market,…
Ofwat sets out details of customer service licence condition
…introduced with expectations for service levels for billpayers. Customer satisfaction scores with all water companies have fallen since 2020, as measured by Ofwat using C-Mex scores. Meanwhile research by CCW…
Weekend press: Cost of nationalising Britain’s energy grid could be paid for in a decade
…bills, research suggested. And analysis shows Labour ’s plan for a publicly-owned energy transmission company could upgrade the UK’s creaking network much more cheaply than the current privatised firm. The…
Utility Week Awards 2023 shortlist revealed
…Site Capture Water Research Centre – Understanding discoloured water using data-driven analytics Utility Partner of the Year Award Adler and Allan – Environmental compliance today, creating a sustainable tomorrow. Clancy:…
Weekend press: Hydrogen boiler push to continue despite verdict of UK watchdog
…have specific policy guidance beyond 2030”, said Ralph Torr, head of floating offshore wind at ORE Catapult, a government-backed research centre. “Time is of the essence,” he added. Risks to…
Thames ring-fences extra £500k for vulnerability support
…available tariffs, proactively identifies households needing help. It builds on research led by CCW which identified water poverty in households where water bills exceed 5% of total net income, once…
Government: No one should wait for hydrogen heating
…time in some locations”. The government has therefore confirmed that it will “continue its programme of hydrogen heating trials and wider research to assess feasibility”. It has also said that…
Thames accused of being unprepared after thousands cut off
…alternative supply source, which is scheduled to begin next year. CCW is currently working with regulators on research into people’s experiences of incidents so the sector can learn from such…
Octopus partners with major housebuilder to deliver ‘zero bills’ homes
…bills homes at its Victoria Gate development in Stafford as part of the company’s Future Homes research project, which will go on the market in December 2023. From 2024, a…